[AlbertoM]

Originally Posted by Rockefella

I just PM'ed BarJohn with my info. Is it too late to be included in the dust exchange? Cheers.

Fron barJohn's batch, probably - but I understand that he has a real live contact that he'll give you...

[fatbboy]

Just received my call! I must say it is impossible to find a company that offers this level of personal customer support. I am highly impressed! I will continue to use & promote Blackberry products for years to come.

Also, thank you jnelson & barjohn for your assistance in resolving this problem! Good Work !!!

[wangta01]

dang, I'm still waiting. Good to hear they are responsive for a couple people!

[8700addict]

Has anyone received their 8700C replacement from RIM? I have been contacted by them but I was just wondering when they will send them out. Thanks.

[MegaBit]

Originally Posted by 8700addict

Has anyone received their 8700C replacement from RIM? I have been contacted by them but I was just wondering when they will send them out. Thanks.

Not yet- keep hoping it will be there any night when I get home.

I imagine they had to work out some kind of instructions for what to send back, how to update your PIN, correct return packaging, etc., and that its taking a little while to get things kitted up.

[mikeruoc]

Still no call here.

[kurrupt_1]

I'm getting this dust issue on my 7100i as well.

[dwlace01]

Originally Posted by kurrupt_1

I'm getting this dust issue on my 7100i as well.

dont bother John with your 7100 issue...that will be something you will have to take up with your carrier/RIM im sure. BUT i wouldn't bank on it being a defect in the phone. I would imagine its just normal wear and tear. When talking to RIM about the dust issue the man that is replacing mine siad it is normal to get dust under the screen after a long period of time but not that much and not that quick, so im sure they will chalk it up to normal wear and tear and not replace it.

[jibi]

dwlace, actually this is an issue that plagued early runs of the 7100t, as well. we've got about 20 of these handhelds in my department, and i know a lot of them have the dust issue - mine included.

[likefre]

call received today!
should have replacment device by wednesday
thanks barjohn and jnelson!

[johnnybn]

Hey all,
I called the point of contact and left a vm on Mon. What's the appropriate amount of time to wait for a call?

[dwlace01]

Originally Posted by johnnybn

Hey all,
I called the point of contact and left a vm on Mon. What's the appropriate amount of time to wait for a call?

haha, let them call you man. You are one in a thousand calling him right now you cant expect him to get back with you in any sort of timely manor. Just chill and wait so you dont piss him off ;)

[Rubicant]

I have to say, I am quite impressed with the service. The person spoke highly of both Barjohn and his collegue. Kudos to Barjohn and his collegue, also to his contacts.

[wangta01]

Originally Posted by jibi

dwlace, actually this is an issue that plagued early runs of the 7100t, as well. we've got about 20 of these handhelds in my department, and i know a lot of them have the dust issue - mine included.

Yes, I had a 3 7100Ts and ALL of them had this issue. Did they ever fix this? I wasn't ever offered a "dust-free" version.

[dwlace01]

my point being that its wy to "after the fact" for them to be doing anything about it. I doubt they would replace it but that does suck that it has the issue.

[Seattle18]

Hey barjohn, I have not gotten a call back after two calls in, shoud I be worried?

[DLH]

Originally Posted by dwlace01

The man i talked to said this. "the dust problem we are having was caused by plastic gaskets and they have now been fixed. In addition, we've tightened up the Blackberry housing so that there aren't as many avenues for dust to go through. However, dust will get in but the process shoudl take a lot longer than it has been."

can i ask how you know yours is a "fixed" model? Can you tell it apart from your old model?

This is a very valid question. I just received mine through my company but do not know how long they had it in stock. Can Blackberry Support tell me if this is one of the defective ones?

[atomic80]

A BIG thanks to John for helping us get this issue resolved!

[AlbertoM]

Originally Posted by DLH

This is a very valid question. I just received mine through my company but do not know how long they had it in stock. Can Blackberry Support tell me if this is one of the defective ones?

No - they are not coming through the normal channel. I recently had mine replaced for another reason, and no dust yet. It appears that only some of those coming out of a particular assembly line were affected. Odds are with you.

[hf1khal]

Originally Posted by AlbertoM

No - they are not coming through the normal channel. I recently had mine replaced for another reason, and no dust yet. It appears that only some of those coming out of a particular assembly line were affected. Odds are with you.

With that said I still think that there might be a way to tell based on some number convention when the units were manufactred. I just hope some one can figure it out some how.