[LeggNet]

Originally Posted by WolfKeeper

A big chunk of my message backlog just arrived. Crossing my fingers here...

Just now (9:56 MST) received a bunch of backlogged messages... Could this be the end of our troubles........?

Rich

[ScOObydoo]

Originally Posted by WolfKeeper

A big chunk of my message backlog just arrived. Crossing my fingers here...

Same here. Slowly but surely I'm getting some messages.

[pharma1]

As of 8:45am Pacific I started getting some emails in. I am missing some, at this point I can not count on the Blackberry for mission critical emails. It's going to take more than 5 bucks to make up for this!!!!

[tommymaddox]

I am non-BES user and had problems receiving e-mails on the 2nd, I guess related to the upgrade. After what seemed like a really long time I went into my help at T Mobile and sent myself a new set of service books after reading in a help somewhere that this solved the problem. In this case it did, and the e-mails poured in. Last night I again stopped receiving e-mails, and I went to look for the send service books again inside t mobile web client and couldn't find it. So I started messing around with the service books on the handheld, hoping I could request from there. I deleted some service books, and I am not really sure what they did, but I would like to get a new, complete set. Does anyone know how?

[WolfKeeper]

Just got two more "bursts" of sends to my handheld to catch up my entire backlog. A test e-mail sent to my blackberry.net address arrived in under 10 seconds.

[jwasnick]

Originally Posted by tommymaddox

I am non-BES user and had problems receiving e-mails on the 2nd, I guess related to the upgrade. After what seemed like a really long time I went into my help at T Mobile and sent myself a new set of service books after reading in a help somewhere that this solved the problem. In this case it did, and the e-mails poured in. Last night I again stopped receiving e-mails, and I went to look for the send service books again inside t mobile web client and couldn't find it. So I started messing around with the service books on the handheld, hoping I could request from there. I deleted some service books, and I am not really sure what they did, but I would like to get a new, complete set. Does anyone know how?

the only way besides initiating it yourself that I am aware of is to have a TMO rep initiate it.

[tripguy]

just received all mine....

[tommymaddox]

I am poking around on T Mobile help and found the below. However, I don't know where "Settings" is. I don't have such an icon, and there is no Settings in Options. Am I missing something?



When do I need to reactivate my account by sending a service book?
If your BlackBerry device or BlackBerry-enabled device is replaced or is not functioning correctly, you might need to reactivate your BlackBerry Internet Service account.

Perform one of the following actions:

In a desktop web browser, in the left pane, click Handheld. Click Send Service Books. Click OK.
On your BlackBerry device or BlackBerry-enabled device, click Settings. Click Handheld. Click Send Service Books. Click OK.

[jwasnick]

Originally Posted by tommymaddox

I am poking around on T Mobile help and found the below. However, I don't know where "Settings" is. I don't have such an icon, and there is no Settings in Options. Am I missing something?



When do I need to reactivate my account by sending a service book?
If your BlackBerry device or BlackBerry-enabled device is replaced or is not functioning correctly, you might need to reactivate your BlackBerry Internet Service account.

Perform one of the following actions:

In a desktop web browser, in the left pane, click Handheld. Click Send Service Books. Click OK.
On your BlackBerry device or BlackBerry-enabled device, click Settings. Click Handheld. Click Send Service Books. Click OK.

try this: Options then Host Routing Table then scroll to the highlighted entry then the depress the wheel button and you will have 3 options, should be view, register now, close. scroll to register now and then depress the wheel button. that will bring back most of them I believe. I forgot this before.
It may not bring back your specific mail service book. that's when i had TMO send it to me.

[mouwj]

My mail also came through in 2-3 big chunks. Do be a bit careful with delete. I have at least one case where I chose to delete the message on the handheld only and it is also gone from my IMAP server. I'm not sure delete is working quite right.

Now, let me tell you about my experience with t-mobile service, when the mail was still down.

Called and was on hold for 30 minutes.

Got someone who could have used a review course or two in "smile school". He kept challenging everything I said. The conversation began with my saying "I'm able to send mail, but haven't received anything since late yesterday afternoon - I believe this is a known problem. He then took me through an entire diagnostic process of taking out the battery and the SIM card (that's a new one), sending test messages, etc. My favorite moment was where he asked me to open the back. I opened the back, took out the battery, and told him so. He then said "I didn't ask you to take out the battery" but his next request was "take out the battery". So, why chastise me for doing something he was going to ask me to do anyway! After I sent the test message to myself I said "OK, its sent, but It hasn't been received". His first comment was "that was too fast, you can't possibly have sent a new message already." I said "I went to the address book, chose "me", and typed "test" in the subject line - that takes 3 second at most. He had no response to that. He then said "the reason you haven't gotten your message is because mail is down, its a global problem". I then said "then why did you make be reboot, resend service books, and send a test message when you know it was a global problem and not an issue with my BB". To that he had no answer. I then asked to get sent to customer service to see about rebates for lost service, which he did.

This conversation took 20 minutes.

Customer service comes on and this person had been to "smile school". She was great. I got the first offer of 50 minutes, and I said "worthless, I never use all my minutes". She then coughed up the $5.00 off offer, which I accepted.

This call took another 10 minutes.

So, an hour to get $5.00

Why didn't the first person just say "e-mail is down, we're working on it". Sigh.

[tommymaddox]

Originally Posted by jwasnick

try this: Options then Host Routing Table then scroll to the highlighted entry then the depress the wheel button and you will have 3 options, should be view, register now, close. scroll to register now and then depress the wheel button. that will bring back most of them I believe. I forgot this before.
It may not bring back your specific mail service book. that's when i had TMO send it to me.

None of the T-Mobile USA [nnnnnnnnn]'s are highlighted

[weathermedic]

Everything was fine with my email until early this morning, when I noticed there was nothing on my 7230 (from my aol)
My BB address works fine for receiving. I also have no problem sending emails.
Throughout the morning, nothing came in from my aol account. I resent my service books earlier this week. I resent them again today. I got "congratulation" messages on my BB several
times today saying I'd be receiving messages within 20 minutes. Some of my messages from midnight came through around noon today. At a later time, more messages (some 6-8 hrs old) came in, in bunches. Then, a couple more "congratulation" messages about sending my service books. I am still not getting my aol messages forwarded to the 7230 in a timely manner. Some are taking as little as 20 minutes to come through (used to be within 5 minutes) and others still have not made it from a couple of hours ago.
I also got home and logged on to my aol account and saw all of my unread (on the computer) messages were deleted and sent to my old mail folder. This even though, handheld is set to delete "only on handheld"
I called T-mobile, was only on hold for about 5 minutes. Service rep said they have been getting complaints similar to mine all day long. Offered me the same "consolation prize" of free minutes or free text messages. I told him I have the data only plan and would like a $5 credit on my next bill. He complied and said they are actively working on the problem.
We shall see!

Jason in NYC

[jwasnick]

Originally Posted by tommymaddox

None of the T-Mobile USA [nnnnnnnnn]'s are highlighted

Not sure what to tell you at this point unfortunately.

[SnDmN]

Originally Posted by tommymaddox

None of the T-Mobile USA [nnnnnnnnn]'s are highlighted

You should be able to highlight one (any one) then push the thumbwheel in and select Register Now. Once it registers on the network you will get an email. Once registered then you will have one Host Routing Table entry in bold that you can then select Register Now again to get a new set of service books.

Hope this helps.

[merlinw]

would you believe a good conversation with a T-Mobile rep...

3 minutes on hold, he told me about 50,000 BB folks had email issues.
offered me the 50 minutes/$5, told me that T-Mobile was sorry about the problem, and that hopefully it should be fixed soon.

Nice.

[jjoyner]

At least I have an excuse now for not getting those...ehem...TPS reports out...

[goaliemn]

Originally Posted by jjoyner

At least I have an excuse now for not getting those...ehem...TPS reports out...

Just remember the cover sheet..

[jjoyner]

Originally Posted by goaliemn

Just remember the cover sheet..

"Yeahhhhh....I'm gonna need you to come in on Saturday.....yeahhhhh..."

[dofficer]

Got hold of Blackberry tech support yesterday as I was on the phone for an hour and half with T-Mobile tech support then it got escalated to level 3. They were able to confirm that some of the blackberry address emails (xxxx@tmo.blackberry.net) do indeed get mixed up between BIS and BWC servers. Not all of the blackberry address emails went thru BIS server as they said it was suppose to do that. Some ended up in BWC server and that emails caused to show the using field as "Unknown" if you don't have web client service book. At least the tech support acknowledged that this is an issue and gave me a ticket number to follow up when this will be resolved. As of now I suggest to keep web client service book until the issue is reolved and to make sure that ALL of the blacberry emails will go to BIS server. Unfortunately I'm not able to restore my service books because I didn't make any backup.

[ndirish2001]

I just got this from T-Mobile:

Dear [my name],

Thank you for taking the time to contact T-Mobile.

We understand you are having issues with your Blackberry. We do apologize for any inconvenience that this issue may have caused you. We are currently experiencing service problems in regards to the Blackberry upgrade. We are working hard to have your services restored as quickly as possible. We sincerely regret the inconvenience this has caused our customers and are working around the clock to correct it. Thank you for your patience during this process.

You are a valued customer and we want you to know that T-Mobile appreciates your business. Our goal is to provide you with World Class Customer Service. Keep in mind that we are here to answer any questions or concerns 24 hours a day 7 days a week for your convenience. You can also reach us by dialing 611 from your handset or 18009378997.

If you have any further comments, questions, or concerns feel free to contact us at anytime.

Thank you for choosing T-Mobile.

Sincerely,

[Name Withheld]
Customer Care Specialist
T-Mobile USA

My response to them: this is too little, too late. I've already ditched T-Mobile and I'm now with Cingular.