Re: maybe even whether to BlackBerry smartphones return to factory setting
Welcome to the forums.
If you just want to reset your phone to how it comes new, then go to Options > Security > Security Wipe (OS6) or Options > Security Options > Security Wipe (OS5).
Make sure to create a backup of your data before you do this.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]