[imccoy]

Our CEO just got a new BB Pearl. Everything works file and connects to our server (BES 4), but the emails only synch'ed back to 5/20. Can I change some setting so he can get emails prior to 5/20?

Thanks!

[penguin3107]

For a new BES activation, the message pre-population default is 5 days or 200 messages... which is probably why you only go back to 5/20.

The BES admin can set a maximum limit of 14 days or 750 messages... whichever is reached first.

If you need more than that, then you'd probably need to restore the messages from a device backup.