[zebo51]

I haven't noticed any sounds or echo issues on mine. Just got it last week, applied the Bell or Sprint software so I could get stereo bluetooth which works just fine on my verizon phone. I have used it both with and without a bluetooth device and people on the other end say I sound just fine. One time I sounded muffled, but the next time the same person said it was fine, must have been the area I was in. I held a conversation driving with my window down around maybe 40mph and bluetooth device in my right ear.

Not my first BB, but first I have used for voice. It is a keeper so far for me.

[palladium]

Any updates to this problem? I recently purchased the 8830 and noticed the sensitive background noise also. I really like the phone but will be returning it if this does not resolve.

[mattk0]

Not that I know of, I called Verizon not to long ago for the 3rd time and it was the "first time they've heard of this!".

[palladium]

Do you think it is worth going to the store and exchanging my phone? Also, I'm wondering if I got a refurbished phone because my total call timer has 5 days and 23 hours on it and I know I have not used it that much.

[Maniac8888]

Originally Posted by palladium

Do you think it is worth going to the store and exchanging my phone? Also, I'm wondering if I got a refurbished phone because my total call timer has 5 days and 23 hours on it and I know I have not used it that much.

Sounds like you ended up with a return/refurb. I have not had any problems with voice quality with my 8830. I couldn't be happier all around.

Good luck.

[Bat9th]

Could this be a carrier issue? Like the problem is with Verizon and maybe not Sprint?

[Sjjones]

Originally Posted by Bat9th

Could this be a carrier issue? Like the problem is with Verizon and maybe not Sprint?

looks like it as nobody with a sprint 8830 complained? (judging by everyones sig's)

[bjack56]

Telus even goes as far as saying (quote) "Advanced sound technology that cancels background noise and echo" on their site.
My 8830 should be in today, and the first thing I'll be doing is testing call quality. I'm just hoping it's as good or close to that of the Q I'm looking to replace.

[LilMikey]

Originally Posted by bjack56

Telus even goes as far as saying (quote) "Advanced sound technology that cancels background noise and echo" on their site.
My 8830 should be in today, and the first thing I'll be doing is testing call quality. I'm just hoping it's as good or close to that of the Q I'm looking to replace.

My boss and I have 2 new 8830s from Telus and we were testing them out for the last 4 days. One time I thought he was driving in his truck with the window down when I told him to close his windows, he said he was in an office. These phones are terrible for background noise, as well as some echo'ing I do hear as well.

They are going back for sure until they figure this problem out. Its sad cause I do like everything else about these phones.

[davefox73]

My daughter-in-law and I both use the 8830 on the Verizon Wireless network. We both receive constant complaints from people we talk to about how they can hardly understand us because of all the background sounds the the microphone picks up. After seeing that many others are having the same problem, I am going to return my phone unless Verizon or BlackBerry come up with a fix. http://www.blackberryforums.com/imag...s/icon_sad.gif

[davefox73]

As I previously reported and many others have also reported there seems to be a severe problem with background noise when making calls using an 8830. I called Verizon Wireless tech support today and they claim that no one else besides me has reported the problem and suggested that I call BlackBerry at 887-255-2377. I called the number and the only way I can speak to someone is if I want to pay to talk to them. Please, everyone that is having the background noise problem, please keep calling Verizon Wireless tech support at (888) 294-6804 and again report your problems with the 8830.

[ptarter]

Originally Posted by Bat9th

Could this be a carrier issue? Like the problem is with Verizon and maybe not Sprint?

I have the exact same problem on mine with Sprint!

[livspop]

Originally Posted by ptarter

I have the exact same problem on mine with Sprint!

I haven't heard of any such problems with the Alltel model (knock on wood). No one has complained to me that they're having difficulty hearing during my calls. The hansdet was released 8/30.

I show v4.2.2.123 (Platform 3.0.0.64). If that helps....

[davefox73]

Originally Posted by davefox73

As I previously reported and many others have also reported there seems to be a severe problem with background noise when making calls using an 8830. I called Verizon Wireless tech support today and they claim that no one else besides me has reported the problem and suggested that I call BlackBerry at 887-255-2377. I called the number and the only way I can speak to someone is if I want to pay to talk to them. Please, everyone that is having the background noise problem, please keep calling Verizon Wireless tech support at (888) 294-6804 and again report your problems with the 8830.

I called RIM today about the problem. They claimed that were unaware of the problem and connected me back to a Verizon Wireless tech support person. Explained the problem to him and he also said Verizon was not aware of the problem. Told him about the forum and that many people are experiencing the excess background noise problems and that people who have recieved replacement phones continue to have the same problem. I asked him if I could email him the URL for this forum and discussion. He gave me his email address as <william.reid2@verizonwireless.com>. I suggest that everyone using a Verizon 8830 email him about your noise problem. Here is what I sent him:

Hi William,

Thanks for patiently listening to my problems with my 8830 BlackBerry. The issue with extreme background noise on all calls where there is any other noise is so bad that people don't even want to talk with me. This is a business phone for many people and people are frequently in airports, hotel lobbies, and other nosy places when on the phone. As you can see, from the URL below, I am not the only one with this problem. I have spoken to other people using the 8830 and their phones are also picking up excessive background noise that makes communications difficult. I think that Verizon Wireless should suspend sales of the 8830 until RIM comes up with a solution.

Please see:
http://www.blackberryforums.com/gene...sue-phone.html

I would like some appreciate some feedback on what Verizon Wireless and RIM are doing to fix the problem and when we can all expect a software patch.

Please feel free to forward my message to anyone in Verizon Wireless or RIM.

Sincerely,

[amarryat]

Originally Posted by davefox73

As I previously reported and many others have also reported there seems to be a severe problem with background noise when making calls using an 8830. I called Verizon Wireless tech support today and they claim that no one else besides me has reported the problem and suggested that I call BlackBerry at 887-255-2377. I called the number and the only way I can speak to someone is if I want to pay to talk to them. Please, everyone that is having the background noise problem, please keep calling Verizon Wireless tech support at (888) 294-6804 and again report your problems with the 8830.

I also had alot of complaints, but after installing the latest VZW firmware, the complaints are gone. I am assuming that a fix for the background noise was part of this update but not documented. I have tested by leaving a vm while crinkling paper etc. on a landline and listening to the vm - definitely better than it used to be, but not as good as I believe it should be.

[ME109]

Originally Posted by ptarter

I have the exact same problem on mine with Sprint!

I am on Sprint and do not have the echo issue but am suffering with the background noise issue. My clients constantly ask me if I am in the toilet as I walk by automatic doors, open the fridge, use the coffee machine etc.

Unfortunately this is a very bad first-time Blackberry experience for me. I waited 2 years for Sprint to start carrying the BB service and was delighted when the 8830 was released (I can't switch carriers as Sprint is the only carrier that works in my house). Great features but my 5 year old Nokia sounded about 200% better than this.

Am keen to see if anyone has managed to successfully resolve this background noise issue through firmware (Sprint) updates (versus handset unit returns). Please post if you have news.

Thanks ... Unhappy 8830 user.