[windycitybberry]

my girlfriend and i have both have 8310 curve's thru at&t.

i have had no problem downloading ringtones from mobile9.com

however, when i try to download ringtones using her curve, she keeps getting the following error message.....

"http error 413: request entity too large

the page you requested could not be loaded.
please try loading a different page."

i have done some searches and tried their suggestions, but none have helped.

can anyone please help me out with this one?

thanks.

[Sith_Apprentice]

is she on a BES? and can you download the exact same ringtone? also please do not post multiple threads on the same topic.

[windycitybberry]

i don't know. how can i found that out?

and yes, i noticed it posted twice for some reason. i apologize i didn't mean to do that.

[Sith_Apprentice]

not a problem. Is her BlackBerry through her work?

[windycitybberry]

yes, it is. would that be a problem? from what i gather her employer's tech dept. is not the most helpful.
they gave her the blackberry, charger, and case and set her on her way.

that is why when i purchased mine last week, we were BOTH lost. LOL.

[Sith_Apprentice]

then the size is being limited by her IT Department.

[windycitybberry]

wow, even such a small thing as a ringtone?

[Sith_Apprentice]

the IT department can control ANY aspect of the device.

[windycitybberry]

ok. thank you so much for your help. we had been trying different things for the past two days, and no use. i knew i could get some help on this forum. so far sith, you have been a great help. thanks.


i just think it is silly that an employee cannot even personalize their phone with such a thing as a ringtone.

[Sith_Apprentice]

the size limit is on all downloads. and the phone is not hers, its still the companies. they may limit the size for this very reason. and glad i could help

[sferical]

I increased the MX KB?Connection in the MDS Connection Service on the BES and resolved my entity too large errors

[neiby]

Originally Posted by sferical

I increased the MX KB?Connection in the MDS Connection Service on the BES and resolved my entity too large errors

I should tell our systems admin about that setting. I get that error constantly if I'm using Blackberry Browser, which goes through BES. You can avoid this by using Internet Browser which, as far as I can tell, goes directly to your service provider. That's how it works for me, at least.