BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 07-13-2008, 11:26 PM   #1
Nchex
New Member
 
Nchex's Avatar
 
Join Date: Jul 2008
Location: Jakarta
Model: 8800
OS: 4.5.0.69
PIN: Option -> Status
Carrier: Indosat
Posts: 6
Post Blackberry Messenger not update Contact

Please Login to Remove!

Hi All,

I new User in here

i like take advice from you all,

i just upgrade my BB 8800 O/S to 4.5.0.44

after upgrade finish, in Blackberry messenger my contact is disapper and there is pop up " bla...bla update ur contact " yes or No

do you guys, facing this problem after upgrade O/S ??
please help i need make contact with my friends from BB


Thanks, Nchex
Offline  
Old 07-13-2008, 11:37 PM   #2
penlin
New Member
 
Join Date: Aug 2006
Model: 8800
Carrier: T-Mobile
Posts: 14
Default

I did not see this after my upgrade, not sure why you are seeing this, are you using a BES?
Offline  
Old 07-14-2008, 01:27 AM   #3
Nchex
New Member
 
Nchex's Avatar
 
Join Date: Jul 2008
Location: Jakarta
Model: 8800
OS: 4.5.0.69
PIN: Option -> Status
Carrier: Indosat
Posts: 6
Default

Yes, Im using BES,
my colleague in here not facing that too only me :(
Offline  
Old 07-18-2008, 01:49 PM   #4
blackout626
Knows Where the Search Button Is
 
blackout626's Avatar
 
Join Date: May 2008
Location: Los Angeles
Model: 9900
OS: 7.0.0.585
PIN: 28CDFBCB
Carrier: AT&T
Posts: 37
Default

I'm on BIS on a 8320 and after updating to v4.5.052.75, I've got the same problem with BB Messenger. When you start it up it says something like "You've transferred to a new device and do you want to update your PIN information to your contacts?" It sounds like the software feels your PIN has changed for some reason... like you're on a new phone and it needs to verify with your contacts again and resend the request for them to add you.

I pressed NO the first time and it erased all my contacts.

So I restored the Messenger list from a backup I had and started Messenger again. Same message. This time I clicked yes, and they were ALL moved to the pending group. NOBODY verified me... so I had them on pending for a whole day. I think that since I'm already on their contact list and my PIN hasn't really changed, their phones are not registering the requests.

So now I tried to message them while they were still in my pending and guess what? It works! And once they message back, they're right back in your Friend's group (or whatever group they were in before). So I thought I had it all figured out. BUT when I reset my BB and went back into the Messenger, the same thing happened all over again.

Now I'm gonna just try removing it and reinstalling it to see what happens.
Offline  
Old 07-18-2008, 02:26 PM   #5
blackout626
Knows Where the Search Button Is
 
blackout626's Avatar
 
Join Date: May 2008
Location: Los Angeles
Model: 9900
OS: 7.0.0.585
PIN: 28CDFBCB
Carrier: AT&T
Posts: 37
Default

Alright... I got it and it works. These are the steps I took:

1. Used App Loader to remove (delete) BB Messenger from my phone
2. After deleted, used App Loader to install it again
3. At this point, the Messenger program is totally new and empty. So I used the Backup/Restore application to Restore only the BB Messenger files

And it's back to perfect again... with the v4.5 Messenger and all my contacts/settings.

** The backup file I used to restore the Messenger info was one from BEFORE my OS update. I dunno if it makes a difference but I thought that would be safer.
Offline  
Old 08-11-2008, 01:11 PM   #6
infernox
CrackBerry Addict
 
infernox's Avatar
 
Join Date: May 2006
Location: Southern CA
Model: 9000
Carrier: at&t
Posts: 640
Default

blackout626, how did you Restore ONLY your BB Messenger file to device. Everything on mine works well except Messenger so I don't want to mess with the other stuff.
__________________
Bold 9700 / v5.0.0.296 / at&t
Offline  
Old 09-06-2008, 05:03 AM   #7
blackout626
Knows Where the Search Button Is
 
blackout626's Avatar
 
Join Date: May 2008
Location: Los Angeles
Model: 9900
OS: 7.0.0.585
PIN: 28CDFBCB
Carrier: AT&T
Posts: 37
Default

Quote:
Originally Posted by infernox View Post
blackout626, how did you Restore ONLY your BB Messenger file to device. Everything on mine works well except Messenger so I don't want to mess with the other stuff.
To restore ONLY messenger files, go to Backup/Restore on the Desktop Manager and then "Advanced" on the right. That'll take you to a screen with two windows. The one on the right will load your phone records and the one on the left will be blank. Hit "File" atop the left window, choose "open" and open your backup file. The individual records for that backup file will load on the left window. Scroll down to "Blackberry Messenger" and highlight that. Click the arrows pointing to the right (in between the two windows) to transfer only the Messenger records over to your phone. Finish up and that's it.

** As an update though, I've updated my OS again to 4.5.0.55 (East Asia Version) and the problems started again and I am unable to "fix" it via the same method I used last time. Guess we're all kind of stuck with it now until they fix it in a future update. =(
Offline  
Old 11-17-2008, 09:33 AM   #8
tinagal177
New Member
 
Join Date: Nov 2008
Model: 8310
PIN: N/A
Carrier: At&t
Posts: 1
Unhappy Help

The same exact thing is happening to me. I have tried to go to App loader/remove so I can delete BB mess... but its only shows the 3rd party app (such as games) there is no BB messanger to delete. Is there something I am missing?

__________________________________________________
Quote:
Originally Posted by blackout626 View Post
Alright... I got it and it works. These are the steps I took:

1. Used App Loader to remove (delete) BB Messenger from my phone
2. After deleted, used App Loader to install it again
3. At this point, the Messenger program is totally new and empty. So I used the Backup/Restore application to Restore only the BB Messenger files

And it's back to perfect again... with the v4.5 Messenger and all my contacts/settings.

** The backup file I used to restore the Messenger info was one from BEFORE my OS update. I dunno if it makes a difference but I thought that would be safer.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Dec/Adac Corp. D4-10390 Rev 6 Model 1664ATTL Output Pulse Board 1983 (B16) picture

Dec/Adac Corp. D4-10390 Rev 6 Model 1664ATTL Output Pulse Board 1983 (B16)

$189.99



Niedermaier vintage Mannequins Visual Display Props Dec. 1991 Catalogue picture

Niedermaier vintage Mannequins Visual Display Props Dec. 1991 Catalogue

$141.00



VINTAGE Bruker Board DEC W4P3042 for SpectroSpin 250 picture

VINTAGE Bruker Board DEC W4P3042 for SpectroSpin 250

$99.99



VINTAGE WESTERN ELECTRIC METER ORDNANCE A322525 WWII ERA DECEMBER 1943 picture

VINTAGE WESTERN ELECTRIC METER ORDNANCE A322525 WWII ERA DECEMBER 1943

$30.00



Adec Vintage Adjusting Dentist Doctor Medical Stool Rolling Swivel Chair picture

Adec Vintage Adjusting Dentist Doctor Medical Stool Rolling Swivel Chair

$199.99



HSS 12pcs Valve Seat & Face Cutter 45dec 30dec 20dec for Vintage Car, Bikes ,Jee picture

HSS 12pcs Valve Seat & Face Cutter 45dec 30dec 20dec for Vintage Car, Bikes ,Jee

$235.94







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.