[jibi]

Just another note about the original topic, the CSV files are created by default, even if the policy options are not enabled and no data (aside from CSV header info) is being stored in the files day-to-day. If the policy options are enabled, then the data is synchronized from the handheld to the CSV logs (and not to the database).

[Nirshaamah]

the CSV files are created by default, even if the policy options are not enabled and no data (aside from CSV header info) is being stored in the files day-to-day. If the policy options are enabled, then the data is synchronized from the handheld to the CSV logs (and not to the database).

Thats correct, but only for 4.1 devices on a 4.1 server.
4.0 devices behave a bit different, they always synchronize their call logs to the Audit Logs - regardless of the policy setting.
If you disable the audit logging, then the log file will not be created (not even an empty one.

So what your saying is with this reg hack on 4.0 this will disable wirless call logging for all users?

It will disable the Audit Call Logging on a 4.1 server

[Ozzy]

Originally Posted by Nirshaamah

Thats correct, but only for 4.1 devices on a 4.1 server.
4.0 devices behave a bit different, they always synchronize their call logs to the Audit Logs - regardless of the policy setting.
If you disable the audit logging, then the log file will not be created (not even an empty one.


It will disable the Audit Call Logging on a 4.1 server

hey man, so is there ANY way to disable wireless call logging for 4.0?

[|||||||]

Originally Posted by Ozzy

hey man, so is there ANY way to disable wireless call logging for 4.0?

You can't disable it because IT DOESN"T EXIST.
Sorry for the caps it's to make people read.

Overview:
Call logging is a new feature of BES 4.1
Phone logs are enabled by default SMS and PIN are not.
The csv files are created even if the logging is disabled.
This has nothing to do with the phone hot list that gets synced during EA.

[Ozzy]

OK OK!

haha

sometimes i need to be told a few times.

So this is what im trying to achieve maybe might help clear things up.

Well.. alot of our users make a hell of a lot of calls. and these calls all get logged wheather they are made, or recieved, or missed or whatever.

Now when i go to activate a new phone for someone.... the blackberry pulls all this data down from the BES and can sometimes take FOREVER to activate.

now i thought, if we dont log the calls .... then they wont take so long when we activate them

does this make sense?

can anyone help me out with my scenario?

cheers guys

[gfisher99]

I know exactly what you are talking about... When you run an EA and the person uses the device as a phone, sometimes it takes forever to complete the EA because of the Phone Call Logs. Ive had devices take 24 hours to activate because the device had over 8000 phone call logs.

The only way to prevent this that I know of is to clear the wireless backup data for the user prior to running the EA. Unfortunately, this will clear everything so the user will have to reset everything like fonts, themes, etc..

HTH
Greg

[Ozzy]

Originally Posted by gfisher99

I know exactly what you are talking about... When you run an EA and the person uses the device as a phone, sometimes it takes forever to complete the EA because of the Phone Call Logs. Ive had devices take 24 hours to activate because the device had over 8000 phone call logs.

The only way to prevent this that I know of is to clear the wireless backup data for the user prior to running the EA. Unfortunately, this will clear everything so the user will have to reset everything like fonts, themes, etc..

HTH
Greg

good to see im not the only one!

so what can people like us that are on 4.0 release do about this? put up with it?

Reseting a user's settings can be just as painful..

[Stern]

Resolution

Temporarily delete the Desktop [SYNC] service book on the device by completing the following steps:

1. Connect the device to the personal computer with a USB cable.
2. On the device Home screen, click Options and select Service Book.
3. Select Desktop [SYNC], click the trackwheel, and select Delete.
4. In BlackBerry Desktop Manager, double-click Backup and Restore and click Advanced.
5. Clear the database (in this case the phone call logs) and close the Backup and Restore window.
6. On the device Home screen, click Options and select Service Book.
7. Click the trackwheel and select Undelete.

This obviously needs to be done on the old device prior to activating a new one.

[Ozzy]

Originally Posted by Stern

Resolution

Temporarily delete the Desktop [SYNC] service book on the device by completing the following steps:

1. Connect the device to the personal computer with a USB cable.
2. On the device Home screen, click Options and select Service Book.
3. Select Desktop [SYNC], click the trackwheel, and select Delete.
4. In BlackBerry Desktop Manager, double-click Backup and Restore and click Advanced.
5. Clear the database (in this case the phone call logs) and close the Backup and Restore window.
6. On the device Home screen, click Options and select Service Book.
7. Click the trackwheel and select Undelete.

This obviously needs to be done on the old device prior to activating a new one.

thanks man will give this a go.

What does deleteing the service book do in this scenario?

[Stern]

If the database you're trying to delete is backed up wirelessly then it will be greyed out and won't allow you to clear it.

Deleting the SYNC servicebook disables the wireless backup so then allows you to clear the database.

[Ozzy]

Originally Posted by Stern

If the database you're trying to delete is backed up wirelessly then it will be greyed out and won't allow you to clear it.

Deleting the SYNC servicebook disables the wireless backup so then allows you to clear the database.

Awsome. Just tried it, seems like i can now delete ones address book at once too.

But how does this resolve the issue of all the "Allready back up call logs on the BES" ??

Wiping the call logs off the phone, does that wipe the call logs off the BES?

cheers

[Carnager1]

I work with BES on a daily basis. A coworker of mine who works on the install team had a client who had about 11500 call logs and when I talked to him he told me he's been waiting 3-4hrs already and it was only at 5000. He had to go home for the day since he leaves at 4-5pm and left the phone to see if it will be done by today in the am.

BB died battery drained lol, so he now has it on the charger and waiting for the phone logs to update themselves.

One question I had though. When we disable wireless sync under phone logs in BES and when we use enterprise activation to resync the phone with the client does that mean that their phone logs won't show under their phone option?

Thanks..

[bbgirl]

Originally Posted by Nirshaamah

Thats correct, but only for 4.1 devices on a 4.1 server.
4.0 devices behave a bit different, they always synchronize their call logs to the Audit Logs - regardless of the policy setting.
If you disable the audit logging, then the log file will not be created (not even an empty one.


It will disable the Audit Call Logging on a 4.1 server

what about SMS messages?

[bbgirl]

okay, have you ever just decided to read over the logs? well I dedicided to read the pin and sms logs this morning and boy oh boy, what I read. I need to delete them really fast,

Should I stop the sql service so I can delete them?

They need to go.I already have the phone call logs disabled, witth the registry hack. but the pin and sms logs are still being generated.

HELP

[SoUnCool]

Originally Posted by bbgirl

okay, have you ever just decided to read over the logs? well I dedicided to read the pin and sms logs this morning and boy oh boy, what I read. I need to delete them really fast,

Should I stop the sql service so I can delete them?

They need to go.I already have the phone call logs disabled, witth the registry hack. but the pin and sms logs are still being generated.

HELP

Open BlackBerry Manager.
Select Servers, and click the Global tab.
Click Edit Properties.
Click IT Policy, and then IT Policies.
Highlight the IT Policy for the user and select Properties.
Select PIM Sync Policy Group. The relevant policies are:
Disable PIN Messages Wireless Sync >False by default, set this to default to stop logs
Disable SMS Messages Wireless Sync >False by default, set this to default to stop logs
Disable Phone Call Log Wireless Sync >False by default, set to true to stop logs
To enable any of the policies, ensure they are set to False

[bbgirl]

Originally Posted by SoUnCool

Open BlackBerry Manager.
Select Servers, and click the Global tab.
Click Edit Properties.
Click IT Policy, and then IT Policies.
Highlight the IT Policy for the user and select Properties.
Select PIM Sync Policy Group. The relevant policies are:
Disable PIN Messages Wireless Sync >False by default, set this to default to stop logs
Disable SMS Messages Wireless Sync >False by default, set this to default to stop logs
Disable Phone Call Log Wireless Sync >False by default, set to true to stop logs
To enable any of the policies, ensure they are set to False

thanks for replying. I have done this several times. Logs are still being created. I discovered, that by disabling auto backup, stops the log writing.

thanks again, for responding.