BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 12-18-2018, 10:07 PM   #1
eldiener
Thumbs Must Hurt
 
Join Date: Apr 2011
Model: 9810
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 63
Default Setting up gmail account

Please Login to Remove!

I had not been using email accounts on my Torch 9810 but now I want to setup a gmail account. So I go to Setup, choose EMail accounts, then choose Internet Mail Account. First it wants to set me up with an e-mail account with the email address associated with my Blackberry ID and asks me for a password. But I want to setup a gmail account instead so I choose "Add another email address" on the bottom, and then choose Gmail. I then type in my gmail email address and my gmail password and choose Continue. To my amazement it tells me that I have an "Invalid email address or password....". Is there something special I need to do to access my gmail mail account from my Torch 9810 ?
Offline  
Old 12-19-2018, 10:19 AM   #2
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Setting up gmail account

First it wants to set me up with an e-mail account with the email address associated with my Blackberry ID and asks me for a password.

do that first
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 12-19-2018, 10:24 AM   #3
eldiener
Thumbs Must Hurt
 
Join Date: Apr 2011
Model: 9810
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 63
Default Re: Setting up gmail account

Quote:
Originally Posted by knottyrope View Post
First it wants to set me up with an e-mail account with the email address associated with my Blackberry ID and asks me for a password.

do that first
When I enter my password for that e-mail account, it rejects it.
Offline  
Old 12-19-2018, 01:20 PM   #4
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Setting up gmail account

enter in your BB account password

you can also reset the password

https://blackberryid.blackberry.com/...coverpassword/
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 12-19-2018, 04:05 PM   #5
eldiener
Thumbs Must Hurt
 
Join Date: Apr 2011
Model: 9810
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 63
Default Re: Setting up gmail account

Quote:
Originally Posted by knottyrope View Post
enter in your BB account password

you can also reset the password

https://blackberryid.blackberry.com/...coverpassword/
I tried again adding a mail account for the email address associated with my Blackberry ID:

I entered my BB account password, by which I assume you mean my Blackberry ID password, only to get the message "Your device had a problem connecting to the server." When I press the "Retry" button it copmes back telling me "Invalid email address or password."
Offline  
Old 12-19-2018, 05:59 PM   #6
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Setting up gmail account

Possibly the issue is the new ATT email system is already in operation. It was supposed to start on the 19th .
They are asking for all Yahoo email addresses to be deleted and reentered. Based on their past performance I would expect issues. Maybe Gmail is also involved.
I will be trying this with my email addresses and see what happens.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 12-19-2018, 07:22 PM   #7
eldiener
Thumbs Must Hurt
 
Join Date: Apr 2011
Model: 9810
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 63
Default Re: Setting up gmail account

Quote:
Originally Posted by tsac View Post
Possibly the issue is the new ATT email system is already in operation. It was supposed to start on the 19th .
They are asking for all Yahoo email addresses to be deleted and reentered. Based on their past performance I would expect issues. Maybe Gmail is also involved.
I will be trying this with my email addresses and see what happens.
I previously got rid of my Yahoo email address because I did not think I needed it anymore and it was setup for me when I used AT&T as my Internet provider. Are you saying that as my cellphone provider I need to login to my account on the AT&T wireless site and setup a Yahoo email account so I can access gmail through my 9810 ?
Offline  
Old 12-19-2018, 10:15 PM   #8
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Setting up gmail account

The email I received as others did indicated they were changing the way they do blackberry data. It may be they are dropping the encryption between the phone and the carrier. Calling ATT is useless , they do not have any answers.
I would try adding an ATT email address if they are your carrier and if that works try adding a Gmail email address. I have 4 emails on my phone and one is a gmail email and it works so far....

As for the blackberry id, you need to add it first to validate the security it wants.

this is the link to add one or reset the password.
I do not believe it makes any difference if the email used is a gmail one.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 12-19-2018, 10:40 PM   #9
eldiener
Thumbs Must Hurt
 
Join Date: Apr 2011
Model: 9810
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 63
Default Re: Setting up gmail account

Quote:
Originally Posted by tsac View Post
The email I received as others did indicated they were changing the way they do blackberry data. It may be they are dropping the encryption between the phone and the carrier. Calling ATT is useless , they do not have any answers.
I would try adding an ATT email address if they are your carrier and if that works try adding a Gmail email address. I have 4 emails on my phone and one is a gmail email and it works so far....

As for the blackberry id, you need to add it first to validate the security it wants.

this is the link to add one or reset the password.
I do not believe it makes any difference if the email used is a gmail one.
ATT is my cellphone carrier but I have no ATT email address which I know about, other than the one for which they send me notifications about payments etc. But that is not an ATT account but my own account from my website provider. Needless to say I tried entering that account with its email address and password but it failed, and adding my gmail account with its gmail address and password also failed. I already have a Blackberry ID and password and do not need to reset it or change it.
Offline  
Old 12-20-2018, 10:21 PM   #10
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Setting up gmail account

does your blackberry id use an email address? If so add that to the phone and try adding a second one.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 12-21-2018, 02:26 PM   #11
eldiener
Thumbs Must Hurt
 
Join Date: Apr 2011
Model: 9810
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 63
Default Re: Setting up gmail account

Quote:
Originally Posted by tsac View Post
does your blackberry id use an email address? If so add that to the phone and try adding a second one.
Why would my Blackberry id use an email address ?
Offline  
Old 12-21-2018, 06:00 PM   #12
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Setting up gmail account

Well, The message your getting based on your post states "invalid email"
To my knowledge the ID is an email address with a pin number.

this is the link and you will see the requirement for an email address. I know of no restriction using a gmail address if you want.


https://blackberryid.blackberry.com/bbid/createaccount
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 12-22-2018, 01:42 PM   #13
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Setting up gmail account

I don't use gmail, but does Google require app password now instead of account password, as Yahoo, Outlook, etc nowadays? And if so, are you generating and using an app password and still getting the error?

FWIW I'm trying to open the BlackBerry Knowledge Base web site to look something up, and the site isn't opening for me. What I recall is a list of things to check. For instance, logging into email on the website and doing the captcha. There may also be a setting at Google two allow less secure connection methods. Anyway, suggest looking for articles on gmail at the Knowledge Base if it will open for you.

EDIT: This isn't the article I was thinking of, but see the following. It is specific to the error you observe. I suspect the issue is two-step verification.

https://support.blackberry.com/kb/ar...language=en_US
__________________
- Ira

Last edited by aiharkness; 12-22-2018 at 02:48 PM..
Offline  
Old 12-22-2018, 09:25 PM   #14
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Setting up gmail account

Apparently the Blackberry Knowledge Base site has a headache, It took 3 minutes to fully load.

I still think blackberry id needs a valid email address to work. the OP does not have one loaded and is getting error messages.

References to errors on the BKB site all talk about email addresses.

It easy to do and "Resistance is Feudal"
__________________
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Setting up gmail account
Thread Thread Starter Forum Replies Last Post
Gmail & Yahoo Contacts Issues - Bold 9700 LoveHateBBLoveHate General 9700 Series Discussion - Bold 2 1 10-24-2011 06:21 AM
Calendar Entries Stuck in 'Calendar - All' Database manuelw General BlackBerry Discussion 4 04-03-2010 12:23 PM
help - getting one gmail account on two blackberry's yahtzee General BlackBerry Discussion 2 03-11-2010 11:37 PM
Gmail IMAP sending email to yourself ronx General BlackBerry Discussion 2 02-11-2009 08:07 PM
Gmail putting copy of sent message into the Gmail inbox adkalra General BlackBerry Discussion 0 05-28-2007 07:39 PM


VINTAGE COLLECTIBLE IBM APPLE POWERPC MICROPROCESSOR CHIP 343S1174-03 picture

VINTAGE COLLECTIBLE IBM APPLE POWERPC MICROPROCESSOR CHIP 343S1174-03

$9.99



Vintage Apple 20th Anniversary Macintosh Bose Unit (buzz fix performed) with Box picture

Vintage Apple 20th Anniversary Macintosh Bose Unit (buzz fix performed) with Box

$1299.00



Vintage Printing Letterpress Printers Block Apple picture

Vintage Printing Letterpress Printers Block Apple

$12.99



Vintage Fruit-ees Apple, Orange And Unbranded Artichoke Memopad Office Supplies picture

Vintage Fruit-ees Apple, Orange And Unbranded Artichoke Memopad Office Supplies

$9.99



Vintage Apple Computers 2000 Steve Jobs Banner picture

Vintage Apple Computers 2000 Steve Jobs Banner

$500.00



Vintage Food Cut-Out Display Print: Mama's Apple Pie w/Ice Cream Topper picture

Vintage Food Cut-Out Display Print: Mama's Apple Pie w/Ice Cream Topper

$31.02







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.