[jinksPadlock]

I will assume at this point that you already have a software configuration set up and pointing to a network share.

Open BB manager and select the Software Configurations tab.
Edit your current Software Configuration.

There should be a treeview with the root node being "Application Software"
and all the different applications you have in the share as leafs on the tree.

We'll get to these in a minute. First create your control policies. Click Policies. Click New. Create two policies. One named Required, the other named Disallowed. On each make sure the setting for "disposition" matches the name.

(NOTE: These policies are what give software configurations a more granular approach than IT Policies. You can have a control policy for each piece of software that you use. For instance I have a policy for CoolMIR USB Keyboards that allows event injection and that is the only software for which this will be enabled. I also have other software for which I deny netowrk access, and it doesn't prevent Bloomberg from working on the same device.)

Once you have those two control policies in place click OK and go back to the Device Software Configuration menu. At the root node, "Application Software", set the policy to "Disallowed." Now on all the leafs, for each piece of software you want to get pushed, set the delivery to "wireless" and the policy to "required."

By disallowing applications at the root level and then enabling only allowed applications you have effectively whitelisted your chosen apps.

[Sp!ke]

Aha.... OK, I'm with you now.

The problem I see however is that you end up having loads of software configurations and the BES only allows visibility of one configuration at a time effectively allowing me to only see one application... or one configuration assigned to a user.

It also gets very complicated when the Gmaps app is handset specific (or so it seems) So one would have to have many many configurations just for 1 application.

Since turmning off the ability to download applications I am now facing a barrage of users all complaining that they want such and such application - seeing as they personally own the handsets and expense the monthly charges to the company I can understand why they feel they have a right to install stuff on their own handsets.

[mrc7928]

I'm having some issues installing Google Maps wired or OTA. Either way that I do it, I still get the error that I am missing the gmaps7520_v4_0_L1-1.cod file. My .alx file is as follows:

<loader version="1.0">
<application id="GoogleMaps">
<name >
GMaps BlackBerry 7520
</name>
<description>
Search Google maps from your BlackBerry
</description>
<version >
1.3.1
</version>
<vendor>
Google
</vendor>
<copyright >
Copyright (c) 2006 Google
</copyright>
<fileset Java="1.18">
<directory>

</directory>
<files>

gmaps7520_v4_0_L1.cod
gmaps7520_v4_0_L1-1.cod

</files>

</fileset>

</application>

</loader>


When I load it up using a wired connection and desktop manager, I notice that when I look at the details, it says it contains only 1 module and does not show the L1-1 module. I figure once I figure out the wired push, I should just have to index it and send it out wirelessly, but am having a hard time with getting this to work. I have read through this topic a couple times thinking I was missing something, but can't find anything. Any help is greatly appreciated.

[qc_metal]

I gave up on this awhile back (was having an issue where the app never pushed) and for kicks and grins I re-enabled it for a test group who I set up with Berry411. About an hour and a half went by, and lo and behold, GMaps appeared on both my BlackBerry and our on-call phone! How about that...

[konger]

I keep getting the message that "the specified path does not contain the required handheld software directory structure blackberry".
Any suggestions?

[PellaBob]

so how long before the app pushes out.. I have been waiting fo 1.5 hours for berry411 to hit my 7100i and ...nothing... Everything looks good on the setup and The Update Configuration Status says everything is OK

[|||||||]

Originally Posted by PellaBob

so how long before the app pushes out.. I have been waiting fo 1.5 hours for berry411 to hit my 7100i and ...nothing... Everything looks good on the setup and The Update Configuration Status says everything is OK

4 hours.

[PellaBob]

OK..it been nearly 5 hours and no app has hit the phones yet... What log files do I look in to see it there was a failure or problem sending the app?

[edonin]

Lots of possible causes for a failed wireless app push. One that I've run into: Check the Windows Event Applog, see if there's a "Failed to acquire write access to ..\Research In Motion\Blackberry Enterprise Server\PackageCache". Alternately, try applying the Handheld Configuration Tool's Update Configuration Check Status to your Blackberry under Handhelds.

If you get the packagecache write error or the "error 10" after running Update Configuration... in the Eventvwr Applog that nitecatnite303 mentioned earlier on in this thread, RIM recommends the following:

* Stop the BB Policy Service
* Delete the PackageCache Folder
* Restart The BB Policy Service
* Wait up to 4 hours for the Packagecache folder to be recreated
* Verify that the BESAdmin account that starts the Policy Service has Full Control permissions over the newly recreated PackageCache folder
* Make sure that the PackageCache folder is not Read-Only
*Use Advance Properties to turn on "For Fast Searching...Index" optoin
* Clear the "Compress Contents..." & "Encrypt Contents..." checkboxes

Retry the wireless application push w/ time, patience and Gin

[Khue]

I completely agree with edonin. Unless you have messed with your AppPollProvisioning reg entry the push could take up to 4 hours... If your 100% sure its been longer then 4 hours then there is a possibility that something is wrong. The troubleshooting techniques he's outlined from Rim will fix your problem most likely. IF you think that everything that is outlined in his post is right, you may just want to try restarting the policy service as this is responsible for kicking off the actual push (I think, anyone know for sure?).

[PellaBob]

Originally Posted by edonin

Lots of possible causes for a failed wireless app push. One that I've run into: Check the Windows Event Applog, see if there's a "Failed to acquire write access to ..\Research In Motion\Blackberry Enterprise Server\PackageCache". Alternately, try applying the Handheld Configuration Tool's Update Configuration Check Status to your Blackberry under Handhelds.

If you get the packagecache write error or the "error 10" after running Update Configuration... in the Eventvwr Applog that nitecatnite303 mentioned earlier on in this thread, RIM recommends the following:

* Stop the BB Policy Service
* Delete the PackageCache Folder
* Restart The BB Policy Service
* Wait up to 4 hours for the Packagecache folder to be recreated
* Verify that the BESAdmin account that starts the Policy Service has Full Control permissions over the newly recreated PackageCache folder
* Make sure that the PackageCache folder is not Read-Only
*Use Advance Properties to turn on "For Fast Searching...Index" optoin
* Clear the "Compress Contents..." & "Encrypt Contents..." checkboxes

Retry the wireless application push w/ time, patience and Gin

I let the push set all night with no update...
I have followed all the steps listed above, eventhough there were no errors in the log. I will see what happens. I did adjust the AppPollProvisioning reg setting to speed up the process.

[Khue]

What's your disposition set to on the policy?

[PellaBob]

Originally Posted by Khue

What's your disposition set to on the policy?

Disposition is set to Required...

Unless there is some other basic server set up that I have missed, I don't know what the deal is..

everything looks like it should. All the files are in place and the Packagecache folder has been recreated.

[PellaBob]

Is there a whay to see if the app has tried to send to the units...

[guruleenyc]

Where do I find your so called "Handheld Configuration Tool"? On my BES 4.1 I only have BES Config tool and BES Mgr....please advise ASAP.

[guruleenyc]

I I get this working from my BES, would I be able to push out a specific custom "home screen" web icon, with a specific URL to all my handhelds? Or do I have to manually configure the shourtcututility on each handheld?

[guruleenyc]

I followed the necessary steps and my Software Config column reads "Device Status Unknown" Anyone know why this is?

[guruleenyc]

Another thing, I have two Policies created under Software Configuration, but when I select a device and try to assign a Policy under MDS for that device--I only have a single policy called "default policy".

Any ideas?

[guruleenyc]

okay, just an update to my mass hysteria....

I realized the definition of Policies under MDS and I was basically impatient with the Software Configuration Wireless deployment of MDS runtime.

Although, I am still plagued with trying to setup a "Browser-Based Push Application", which essentially points to a local intranet page. If anyone can IM/PM with additional pointers---it would be much appreciated!

[guruleenyc]

Can someone that successfully performed this help me out via IM/PM/Messenger?

Click Here: BlackBerry

I can't figure out this damn thing out and its driving me nuts!

At this point I get a 404 Page Cannot be displayed upon submitting the form.