BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 12-19-2011, 06:29 PM   #1
Sleeman
New Member
 
Join Date: Oct 2008
Model: 8330
PIN: N/A
Carrier: Telus
Posts: 7
Thumbs down AppWorld Outage

Please Login to Remove!

Today between 3 and 4 pm EST, I had trouble updating AppWorld on a 9900 - it took about 20 minutes to download the 2.2MB file.

Then I went to download BlackBerry Bridge, so I could connect my client's 9900 with his new PlayBook I sold him, and AppWorld was timing out when searching for Bridge, or going to 'My World'.

My client's 9900 is on Rogers.

My 9900 is on Telus - I had the EXACT same problem with mine (side-by-side). Working fine now though.

So RIM, who pays for the 2 hours I wasted trying to sell YOUR product because your Oracle database was having issues? What about the RETURN visit I now have to make to my client?

For the record, I called Rogers tech support, and they told me I had to call AppWorld support. They weren't able to give me the number.

I'm in business to make money. Not what I've done with this sale.

RIM should be embarrassed, I know I certainly was (the client doesn't care whose fault it was - I'm the one standing there).

#FAIL
Offline  
Old 12-19-2011, 07:29 PM   #2
fourstringfuror
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Q10
OS: 10.3.1
Carrier: VZW
Posts: 1,058
Default Re: AppWorld Outage

This site isn't connected in any way with RIMM.
__________________
"The price of liberty is eternal vigilance." -Thomas Jefferson
Offline  
Old 12-19-2011, 09:35 PM   #3
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default Re: AppWorld Outage

Quote:
Originally Posted by Sleeman View Post
So RIM, who pays for the 2 hours I wasted trying to sell YOUR product because your Oracle database was having issues? What about the RETURN visit I now have to make to my client?
Go download some of the freebie apps RIM has offered you. You have about 12 days left.
Quote:
Originally Posted by Sleeman View Post

For the record, I called Rogers tech support, and they told me I had to call AppWorld support. They weren't able to give me the number.
Well Rogers lied to you. THEY support AppWorld, by contract to you and RIM. Before you start accusing (or taking some snotty-nosed 23 year old customer service rep's word as truth) you might want to check to some facts.

If you have an issue with AppWorld which they cannot resolve, they should escalate the issue to RIM level tech support. Unless they're too lazy to do so, and they instead tell you to call RIM, and can't even find a phone number.

Now you know.
Offline  
Old 12-19-2011, 09:36 PM   #4
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: AppWorld Outage

Moved to Rants and Raves...
Offline  
Old 12-20-2011, 10:43 AM   #5
Sleeman
New Member
 
Join Date: Oct 2008
Model: 8330
PIN: N/A
Carrier: Telus
Posts: 7
Default Re: AppWorld Outage

Interesting - thanks for the info that the carriers are supposed to support AppWorld. This is what I assumed, and why I called Rogers in the first place.

@fourstringfuror: 'Not in any way connected with RIMM [sic]'? LOL. Thanks for the insight.

Newsflash: RIM hosts AppWorld. On Oracle. And it wasn't working. On BOTH Rogers and Telus at the same time.

So even though the carriers are _supposed_ to provide support for AppWorld (which is what I assumed when I called Rogers), it wasn't THEIR fault it wasn't working. Convenient that RIM can hide behind their 'carrier' contracts, AND the lackeys on this forum rush to their defense. 'Go download some free apps'? That's supposed to pay for my client's and my time? Pathetic.

I'm just so very tired of RIM. After YEARS of supporting and promoting their technology, the moment I attempt to set up one my best client's with their latest effort in the PlayBook, it fails, and instead COSTS me and my client time (which = $).

I wouldn't have posted anything if I didn't still believe the technology was worthy. If we don't take RIM to task and tell them they need to just make it work, then who will?

If my experience not deserving of a rant, then nothing is.
Offline  
Old 12-20-2011, 10:53 AM   #6
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: AppWorld Outage

RIMM is the stock symbol for Research in Motion (RIM).

I think you should switch technologies. AppWorld being down for you was just too much to take.

Rant away. And you owe me money for my time reading it.
Offline  
Old 12-20-2011, 05:19 PM   #7
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default Re: AppWorld Outage

Quote:
Originally Posted by Sleeman View Post
Pathetic.
How much is your time worth?

Yep, pathetic.
Offline  
Old 12-20-2011, 05:23 PM   #8
fourstringfuror
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Q10
OS: 10.3.1
Carrier: VZW
Posts: 1,058
Default Re: AppWorld Outage

Honey attracts more flies than vinegar.

You'll find no friends here if you continue lashing out like that. Your beef is not with this forum.
__________________
"The price of liberty is eternal vigilance." -Thomas Jefferson
Offline  
Old 12-24-2011, 02:12 PM   #9
TBOLTRAM
BlackBerry Genius
 
TBOLTRAM's Avatar
 
Join Date: Jun 2007
Location: Houston, Texas
Model: 5S
OS: 10.0.2
PIN: & Teller
Carrier: Verizon
Posts: 5,627
Default Re: AppWorld Outage

Quote:
Originally Posted by fourstringfuror View Post
Honey attracts more flies than vinegar.
But look what the honey wagon attracted.
__________________
There is no Hope. She left last week.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: AppWorld Outage
Thread Thread Starter Forum Replies Last Post
Class action suit against RIM for latest outage... stevew BlackBerry In the News 6 11-16-2011 01:16 PM
Appworld Problem Matrix Leader General 9700 Series Discussion - Bold 2 2 07-29-2010 07:17 AM
Cannot Use AppWorld wilxp General Legacy Device Discussion 3 06-17-2010 02:42 AM
100% outage 3/22? ObliteRon Network Outages - powered by DataOutages.com 12 03-26-2008 10:29 AM
Blackberry Outage 02/11/2008 John Clark BlackBerry In the News 17 02-12-2008 03:33 PM


Vintage Mac Tools AW343 Series 1/2 Pneumatic Impact Driver  picture

Vintage Mac Tools AW343 Series 1/2 Pneumatic Impact Driver

$50.00



Vintage Mac Warehouse  3.5” Floppy Disk Solar Powered Calculator Company Swag picture

Vintage Mac Warehouse 3.5” Floppy Disk Solar Powered Calculator Company Swag

$66.60



Vintage MAC USA 18-6 XDM Six Points 18 MM Socket 3/8

Vintage MAC USA 18-6 XDM Six Points 18 MM Socket 3/8" Drive Used Excellent Condi

$14.99



Vintage UNHOLTZ-DICKIE MAC-6C Equipment - Untested As-is picture

Vintage UNHOLTZ-DICKIE MAC-6C Equipment - Untested As-is

$71.99



Vintage White APPLE IMAC EMC 1857 15

Vintage White APPLE IMAC EMC 1857 15" 20GB HDD Mac OSX 10.2 256MB RAM 500MHz

$85.00



Vintage VTG A. W. Mack 122387 Large Industrial Fuse Puller 100 Amp - 600 Amp picture

Vintage VTG A. W. Mack 122387 Large Industrial Fuse Puller 100 Amp - 600 Amp

$104.99







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.