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Old 02-18-2011, 04:40 PM   #1
lucalaco
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Default Reinstall BES on w8r2

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Hallo i've a problem ! My server bes go down and i make a new one windows 2008 R2 64 bit and i try to install the bes ! The user besadmin on my exchange server it's ok ! The port is open but when i try to instal bes i've a message in a little window

"MAPI SETTINGS
There was an unexpected error, see log files for more information"

I see the log file of installation but i not understand what happened!

All requisit of istallation are satisfied ! I don't unterstand !


Can anyone help me ! The image is in Italian language !

THANKKKKKKKSSSSSS
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Old 02-18-2011, 05:39 PM   #2
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Default Re: Reinstall BES on w8r2

did you install CDO 1.2.1?
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Old 02-18-2011, 05:59 PM   #3
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Default Re: Reinstall BES on w8r2

Yes
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Old 02-19-2011, 08:58 PM   #4
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Default Re: Reinstall BES on w8r2

Try right click on setup and select "Run as Administrator"
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Old 02-19-2011, 11:25 PM   #5
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Default Re: Reinstall BES on w8r2

What version of BES? It will not let me post the article but go to blackberry.com and select support then knowledge base. Do a search for KB15779:
Make sure your installing using your BESadmin account.
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Old 02-20-2011, 10:48 AM   #6
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Default Re: Reinstall BES on w8r2

KB15779-How to install or upgrade the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
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Old 02-20-2011, 12:06 PM   #7
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Default Re: Reinstall BES on w8r2

Quote:
Originally Posted by lucalaco View Post
Hallo i've a problem ! My server bes go down and i make a new one windows 2008 R2 64 bit and i try to install the bes ! The user besadmin on my exchange server it's ok ! The port is open but when i try to instal bes i've a message in a little window

"MAPI SETTINGS
There was an unexpected error, see log files for more information"

I see the log file of installation but i not understand what happened!

All requisit of istallation are satisfied ! I don't unterstand !


Can anyone help me ! The image is in Italian language !

THANKKKKKKKSSSSSS
1.Be sure you installing BES using BESAdmin account.
2.Also turn off UAC on server.
3. Remove MAPI from programs and features.
and install it again using BESadmin account (besadmin have to be member of local admin group on server where you installing BES).
4. If you using backup database or connecting to remote sql
BE SURE THAT YOUR NEW SERVER HAVE THE SAME NETBIOS NAME AS OLD ONE, or you will have two instances showing in BAS after installing new one.
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Old 02-20-2011, 12:10 PM   #8
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Default Re: Reinstall BES on w8r2

Quote:
Originally Posted by x14 View Post
Try right click on setup and select "Run as Administrator"
never run anything on BES as administrator

Registry keys for mapi are created in hkey curent user
if anything tells you that you have to run as administrator then turn of UAC on server 2008 or 2008r2
if you run as abministrator will error out when mapi try to connect to bes admin mailbox
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Last edited by BB-Tech support; 02-20-2011 at 12:13 PM..
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