[controlair]

The version of my BES is 4.1.0.38, when I connect a PEARL through USB cable and try to assign it to a user, it was never found by the program...

So far the only way I can setup a PEARL is through the wireless Enterprise Activation. Is it nessasary to install any service pack to make it recognize the new device, or it is some other problem?

[bertiebassett]

the pearl uses a different set of device drivers to the previous versions of handhelds. Not bothered trying to update these on my BES yet, it's probably a SP or HF to upgrade these on the BES, wheras with the desktop manager you need to be running 4.2 DM to work with pearl.

[trancemaasta]

Can you please include error message etc... and the exact nature of how and where you are connecting the device aswell as the process for adding a device.
Can you plug the device into a desktop and it works with DTM ?

[controlair]

trancemaasta,

I believe bertiebassett have given the answer, so I won't bother to list all details -- It's just like NOTHING IS CONNECTED, not too much to explan anyway.

So, does anyone know exactly what SP or HF needs to be installed, for my BES to recognize PEARL? I am getting more and more of this device, and doing wireless activation is too time consuming.

[trancemaasta]

You can download the BlackBerry Device Manager v4.2 from the Blackberry website. Install that on the BES and that should fix your issue that you are having. It sounds like a simple device driver issue and not a BES SP issue.

[jibi]

The Pearl was fully supported as of BES 4.1.2, FWIW. This is both in provisioning and policies.

[bertiebassett]

Originally Posted by jibi

The Pearl was fully supported as of BES 4.1.2, FWIW. This is both in provisioning and policies.

Cheers for that Jibi - it was far to late at night (Europe) when I posted for my brain to work on remembering what version of BES suported pearl..

[controlair]

OK I found two solutions:

(A) Install the handheld software provided by carrier. In my case, BlackBerry Handheld Software v4.2.0.88 from Cingular.

(B) Install Service Pack 2 (which will upgrade BES to 4.1.2 like what jibi described above.

After thinking about it, I decide to go option (B) because I don't want to install a 70MB application just for one device, that's how large the handheld software is. There are other 100+ issues being fixed by SP2 so I guess it's worth it considering it does what I am looking for.

[amukhey]

I concurr, SP2 fixes a lot of issues and connecting devices such as the pearl which has a 4.2 software code.

[vfxraven]

I've upgraded BES to 4.1.2 and device.xml now lists the 8100 (Pearl). I assumed enterprise activation would go through without a hitch. Boy was I wrong. The Pearl still does not activate. Also, after attempting 3 activations (these are all wireless activations), the entire 'Enterprise Activation' menu disappears from the Advanced Options. FYI, this is a Cingular Blackberry Pearl. Is there anyone having issues with a Cingular Pearl? So far this is the only Cingular phone causing issues. We have 2 other Cingulars (8700's) and they're working fine.

[bertiebassett]

Can you wireless activate other devices?

Have you double checked the provisioning of the SIM cards with Cingular?

[controlair]

Only 2 weeks after I installed Service Packe 2, SP3 is out today.... I wished I had waited 2 weeks so I can just do SP3...