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09-30-2009, 10:41 AM
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#1
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Thumbs Must Hurt
Join Date: Aug 2009
Location: Puerto Rico
Model: 8900
OS: 4.6.1.231
PIN: N/A
Carrier: AT&T
Posts: 75
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Blackberry Desktop manager backup error
Please Login to Remove!
While performing a backup, using Desktop manager 5.0, I received an error :
"Error backing up database(s).
[Profiles] 11 of 13 entries retrieved.
What does this mean? After I clicked Ok on the error message, backup continued and finished OK.
PS: Attached is a screenshot of the error.
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09-30-2009, 10:42 AM
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#2
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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clear browser cache
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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09-30-2009, 10:51 AM
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#3
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Just me
Join Date: Jul 2006
Model: iFone
OS: iOS4
PIN: Not on my iPhone5
Carrier: iPhone5 on AT&T Mobility
Posts: 2,292
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Despite what others day, there are still problems with the BlackBerry Desktop Manager software, version 5.x. Uninstall it and install v4.7 and the mysterious backup problems/error messages disappear.
I have not had any problems with the backup process since replacing DM 5.0 with DM 4.7.
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09-30-2009, 11:16 AM
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#4
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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And yet ive never had problems backing up with v5.
But, the first backup issue thing is the browser cache, regardless of where the backup fails.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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09-30-2009, 11:21 AM
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#5
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Knows Where the Search Button Is
Join Date: Jan 2009
Location: New York, NY
Model: 9000
OS: 4.6.0.216
PIN: N/A
Carrier: AT&T
Posts: 40
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Backup Failure
I have exactly the same issue of error message as alpitre, above.
Cleared browser cache and it made no difference.
Interestingly, did not have this problem with BB Desktop Manager 4.7; problem only seems to have started after upgrading (?) to 5.0
__________________
Kumar
Last edited by Kumar_Shah; 09-30-2009 at 11:23 AM..
Reason: Clarification
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09-30-2009, 11:52 AM
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#6
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Thumbs Must Hurt
Join Date: Aug 2009
Location: Puerto Rico
Model: 8900
OS: 4.6.1.231
PIN: N/A
Carrier: AT&T
Posts: 75
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Quote:
Originally Posted by Midnightdraven
clear browser cache
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I cleared Browser Cache, but results are the same. What is Odd is that until last week BBDesktop Manager 5.0 worked OK. |
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09-30-2009, 12:42 PM
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#7
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BlackBerry Extraordinaire
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
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I would clear the profiles database on the phone.
It will mean you have to re-set all of your customized settings there, but it has fixed issues in the past for me.
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
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09-30-2009, 01:24 PM
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#8
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Thumbs Must Hurt
Join Date: Aug 2009
Location: Puerto Rico
Model: 8900
OS: 4.6.1.231
PIN: N/A
Carrier: AT&T
Posts: 75
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Quote:
Originally Posted by jbairdjr
I would clear the profiles database on the phone.
It will mean you have to re-set all of your customized settings there, but it has fixed issues in the past for me.
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How do you do this? |
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10-01-2009, 08:01 AM
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#9
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BlackBerry Extraordinaire
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
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Run the desktop manager software with your Blackberry connected.
CLick on Backup/Restore. Go to the advanced options. It will allow you to view the databases on the handheld. Clear the profiles database, and it should solve your problem.
As a side note, I am running Social Scope and it causes the backup to fail on profiles. It will continue through and make a backup file, though.
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
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10-01-2009, 09:31 AM
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#10
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Thumbs Must Hurt
Join Date: Aug 2009
Location: Puerto Rico
Model: 8900
OS: 4.6.1.231
PIN: N/A
Carrier: AT&T
Posts: 75
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Will this clear everything? What I mean is, will I have to reinstall all my apps., themes, etc.? Will I have to setup again things like SD card encryption, BB Password, etc.?
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10-01-2009, 11:40 AM
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#11
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Just me
Join Date: Jul 2006
Model: iFone
OS: iOS4
PIN: Not on my iPhone5
Carrier: iPhone5 on AT&T Mobility
Posts: 2,292
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Again, the issue is related to 5.0. I am running SocialScope, too. DM v5.x gave the errors... DM v4.7 does not.
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10-01-2009, 11:57 AM
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#12
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Thumbs Must Hurt
Join Date: Aug 2009
Location: Puerto Rico
Model: 8900
OS: 4.6.1.231
PIN: N/A
Carrier: AT&T
Posts: 75
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Quote:
Originally Posted by ahpitre
Will this clear everything? What I mean is, will I have to reinstall all my apps., themes, etc.? Will I have to setup again things like SD card encryption, BB Password, etc.?
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Will this clear everything? What I mean is, will I have to reinstall all my apps., themes, etc.? Will I have to setup again things like SD card encryption, BB Password, etc.?
PS : Since I have this issue, my BB does not allow me to remove the password and appears with some type of set security that does not allow to remove it (see my related post http://www.blackberryforums.com/gene...rd-issues.html). |
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10-01-2009, 11:59 AM
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#13
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Thumbs Must Hurt
Join Date: Aug 2009
Location: Puerto Rico
Model: 8900
OS: 4.6.1.231
PIN: N/A
Carrier: AT&T
Posts: 75
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Quote:
Originally Posted by jbairdjr
Run the desktop manager software with your Blackberry connected.
CLick on Backup/Restore. Go to the advanced options. It will allow you to view the databases on the handheld. Clear the profiles database, and it should solve your problem.
As a side note, I am running Social Scope and it causes the backup to fail on profiles. It will continue through and make a backup file, though.
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Will this clear everything? What I mean is, will I have to reinstall all my apps., themes, etc.? Will I have to setup again things like SD card encryption, BB Password, etc.?
PS : Since I have this issue, my BB does not allow me to remove the password and appears with some type of set security that does not allow to remove it (see my related post http://www.blackberryforums.com/gene...rd-issues.html). |
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10-01-2009, 01:30 PM
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#14
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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No, it will only clear the database you chose to clear, i.e. profiles.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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10-07-2009, 11:21 PM
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#15
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Thumbs Must Hurt
Join Date: Aug 2005
Location: Colorado
Model: 9650
OS: 6.0.3049
Carrier: T-Mobile
Posts: 170
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Quote:
Originally Posted by jbairdjr
Run the desktop manager software with your Blackberry connected.
CLick on Backup/Restore. Go to the advanced options. It will allow you to view the databases on the handheld. Clear the profiles database, and it should solve your problem.
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Worked for me to fix a similar error.
Thanks!!
Cameron
__________________
2 9650s on T-Mo 6.0.0.3049 BIS
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