[jibi]

A Message from RIM Co-CEOs Jim Balsillie and Mike Lazaridis

In the days since Research In Motion (RIM) announced a final settlement agreement that ended a lengthy and complex patent battle, we have witnessed an outpouring of public relief and excitement. We have also heard broad concern expressed about a patent system in obvious need of reform. Who knew that patent litigation and the subject of patent reform could ever become such mainstream topics of conversation?

Of course, the most significant result of our settlement agreement is to address customer concerns and unambiguously remove any perceived threat to the BlackBerry® service. Although we were prepared with contingencies and would have never let the BlackBerry service shut down, we are nonetheless pleased to put this matter behind us and remove any uncertainty from customers’ minds.

You can rest assured that BlackBerry is here to stay.

As to the lingering question of why the patent system should allow such a bizarre set of circumstances to threaten millions of American customers in the first place, we share your concern. The good news is that this topic is currently receiving much more attention from policymakers and the Supreme Court and we hope the patent system will evolve to close the loopholes and become more balanced.

As we close this chapter, we extend our sincere gratitude to all BlackBerry customers, partners and other supporters for your patience and loyalty. Your support and passion for BlackBerry is an inspiration to thousands of RIM employees as we continue to move forward in leading this market and pouring our hearts and minds into innovation and customer service.

We have all seen the dramatic benefits that came as a result of the wireless revolution over the last decade. At RIM, we think this is just the beginning. BlackBerry was born many years ago as a wireless email solution. Today, BlackBerry is a full-blown platform supporting a wide array of wireless applications for business, government and the mobile lifestyle. We are thankful to be pioneers in such an exciting industry and we are committed to keeping innovation, partnerships and customers central to our vision and culture at RIM.

Once again, thank you for your support and we look forward to a very bright future together.

Mike Lazaridis,
President and Co-CEO

Jim Balsillie,
Chairman and Co-CEO

[BBAdmin]

It's a nice piece of text - I can quite easily image a rather large team of Harvard graduates putting that all together for him!!

[Dawg]

you dont think he wrote it?

[BBAdmin]

It's more likely that I wrote it!!!

[jimy]

Hi,
I have been a happy and loyal Blackberry user. However, for the past several days, I am not getting e-mails or text messages on my Blackberry (I use Verizon). This is very frustrating and I have not seen any information from you guys about why this is happening and what you are doing about it. But the very reason I wanted the Blackberry is what I am now NOT getting. Please let us know what is up and how quickly we can get back to better service from Blackberry.

[udontknowjack]

Originally Posted by jimy

Hi,
I have been a happy and loyal Blackberry user. However, for the past several days, I am not getting e-mails or text messages on my Blackberry (I use Verizon). This is very frustrating and I have not seen any information from you guys about why this is happening and what you are doing about it. But the very reason I wanted the Blackberry is what I am now NOT getting. Please let us know what is up and how quickly we can get back to better service from Blackberry.

What are you saying, we at BBforums should know you are having a problem and fix it? What we are doing about it? come on!!!! Call Verizon and ask them what is up. If you aren't getting text messages either, it is a carrier issue!!!

[ebgreen]

Perhaps he does not realize that this site is not a part of Research In Motion.