[bc7]

So I downloaded an OTA theme from Themes4BB.com earlier today and now my phone will not come back on. It just lights up and has the hourglass spinning over and over. Anyone have any thoughts on what I can do to get this thing powered up? I tried a battery pull already.

See my signature for any questions as to why I downloaded this theme.

[Thatzmister2u]

Originally Posted by bc7

So I downloaded an OTA theme from Themes4BB.com earlier today and now my phone will not come back on. It just lights up and has the hourglass spinning over and over. Anyone have any thoughts on what I can do to get this thing powered up? I tried a battery pull already.

See my signature for any questions as to why I downloaded this theme.

Ouch. I am very sorry! I hope that you backed up before you installed the theme.

Start Here:

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Here if that fails (Repeat steps until it connects, can take many tries):

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Then here:

How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ

Be patient in the last step. It can take up to 1.25 hours.

Good Luck and sorry for your trouble!

Good news is that your device should live, the bad news is your data is gone if you don't have a back up.

E-

[bc7]

Fortunately I did just backup before this download. Now it's just if I'm smart enough to figure this out! Thanks for the info.

[Thatzmister2u]

Originally Posted by bc7

Fortunately I did just backup before this download. Now it's just if I'm smart enough to figure this out! Thanks for the info.

Then you ARE smart!! Just follow the instructions EXACTLY and you will be fine. The instructions cover each and every step!

If you get stuck post back. I have to step away for a while but there are others here to help!

E-

[bc7]

So I can't get my device to connect using the Jl Cmder. I followed the steps if it doesn't load but when I go into the command prompt I can't get the directory to change to C:\Program Files\Common Files\Research In Motion\AppLoader. It won't change from ....

Any thoughts/suggestions???

Thanks in advance!!!

[jsconyers]

In the command prompt type the following

cd C:\Program Files\Common Files\Research In Motion\AppLoader

[bc7]

Originally Posted by jsconyers

In the command prompt type the following

cd C:\Program Files\Common Files\Research In Motion\AppLoader

That worked thanks. I'm still trying to figure this entire process out! I will post updates. I'm sure you are on pins and needles.

[bc7]

Cue theatrical music....... IT WORKED! My device is now back up and running! I can't even begin to thank the people on this forum enough! You guys are the best!!

[bc7]

So I got everything working except one thing. I have no option to use the phone on my device. My messages are coming through, but I have no phone option, any thoughts here? Did I just forget to install something? My 8700c is unlocked and I am using it with T-Mobile.

[jsconyers]

If you press the green phone button, what happens?

[bc7]

Originally Posted by jsconyers

If you press the green phone button, what happens?

Nothing happens. Nothing happens when I hit the menu button in between the green and red buttons either.

[bc7]

Ahhh yes! After doing a little bit of research I was able to figure out that the application for the phone was just never loaded on to my device via DM. Got that taken care of and now have phone access. Yay for me! Now all I'm missing is my Today theme, but I'm pretty sure I can find an OTA for that.

Thanks for the help/listening to me complain!