[freakinvibe]

ping www.blackberry.com

For me it is

208.65.75.22

Why can't you open port 443?

[bisener]

If i open Port 443 what would happen? (I dont know which files update if could have a problem)

[freakinvibe]

BES has to reach

https://www.blackberry.com/Desktop/D...XML/Device.xml

which is a secure site and that needs the https port ( =443) open (outgoing). So if you can reach this site on Internet Explorer on BES, the process for updating device.xml on BES itself will most probably also be able to reach it.

To check if the device.xml has updated, in the main BES database, there's a GlobalSettings table with a number of columns...but two very important ones: deviceXML and vendorXML. These columns actually hold all the XML content.

Check if those contain your devices.

[fadmin]

Originally Posted by bisener

If i open Port 443 what would happen? (I dont know which files update if could have a problem)

I am puzzled with your background. Are you BESadmin or network admin or ... what is exactly your role in your organization? I mean opening proper ports on the server or firewall are basic staff for a network admins.