[Kul]

We have a user in our US Office (Exchange Server 2007 there has a CAS role) and in UK, we also have a CAS Server.

I have created a user in US office and have set the Email profile to the UK CAS Server and device activated OK, but no sync is happened or happenning. In the logs I see that the "Sending external data to device" and "Packet has been delivered to device" but nothing appears on the device plus lookup doesnt work either.

any suggestions what could be happening ?

Other Users in UK using the UK CAS Server are working fine.

[Kul]

I had created the email profile pointing to the US CAS Server and tried about 3 times and it failed to sycn any data, before I pointed the user to the UK CAS Server. after doing everything I knew (resetting BESAdmin permissions on MB, resetting activation pwd, deleteing from Balance etc.)I didnt do anything special and it eventually worked.

no sure why this happened but it works

[knottyrope]

maybe user was not sync in AD or Exchange yet

i like to add them in 24 in advance if possible so AD/Exchange will catch up