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Old 06-02-2014, 02:21 PM   #1
Mtnguy4249
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Default 9930 Display Too Sensitive

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The cursor on my 9930 now is unusable outside. It bounces all over the place and I cannot get it to stay stable long enough to unlock the phone. This happens even in the shade.

Is this a situation that I can change with a parameter, does the phone have to be repaired, etc.? Help!
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Old 06-03-2014, 08:30 PM   #2
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Default Re: 9930 Display Too Sensitive

It's in the manual


KB27235-How to configure touchscreen sensitivity options on touchscreen capable devices
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Old 06-08-2014, 02:54 PM   #3
Mtnguy4249
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Default Re: 9930 Display Too Sensitive

That does not solve this problem. When I called Verizon on this they said that Blackberry recognized this as a problem and would be supplying an update to address this. But, the Verizon representative was unable to give me a timeframe.
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Old 06-08-2014, 03:23 PM   #4
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Default Re: 9930 Display Too Sensitive

If this was a known issue it would have been listed on the Blackberry support site. I suspect this is either a defective phone or the Verizon rep was clueless and got you off the phone. I searched other forums and did not see this issue. I would call back to Verizon and talk to someone higher. If the phone is guaranteed push harder
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Old 06-08-2014, 07:17 PM   #5
Mtnguy4249
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Default Re: 9930 Display Too Sensitive

Zombieberry stated at the end of 2012:
Reports have been made that state sometimes, (in sunlight), the screen and/or cursor seem to act a little funky.
That's what is happening to me.
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Old 06-08-2014, 08:03 PM   #6
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Default Re: 9930 Display Too Sensitive

Could be, I could not find anything. Maybe someone will offer some additional info.
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Old 06-08-2014, 11:15 PM   #7
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Default Re: 9930 Display Too Sensitive

Quote:
Originally Posted by Mtnguy4249 View Post
The cursor on my 9930 now is unusable outside. It bounces all over the place and I cannot get it to stay stable long enough to unlock the phone. This happens even in the shade.

Is this a situation that I can change with a parameter, does the phone have to be repaired, etc.? Help!
Troubleshooting Issues with Trackballs, Trackpads, and Keyboards on BlackBerry smartphones

KB35588-Troubleshooting Issues with Trackballs, Trackpads, and Keyboards on BlackBerry smartphones
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Old 06-11-2014, 06:43 PM   #8
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Default Re: 9930 Display Too Sensitive

Quote:
Originally Posted by Escorts View Post
Troubleshooting Issues with Trackballs, Trackpads, and Keyboards on BlackBerry smartphones

KB35588-Troubleshooting Issues with Trackballs, Trackpads, and Keyboards on BlackBerry smartphones
Did you read the question???? it's about the screen....amazing
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