Originally Posted by joginder
I know you can login in to Cingular's webiste and will tell you that you are no longer Cingular's customer. But it is still registered on Blackberry.net which redirects to Cingular. so you will have to call Cing and ask them to release the Phone from the backend network.
I had this problem with my last 7290 and it took about7 days. so this time when I moved my 8700 from Cingular to T-mo I waited for 3 days before I could call T-mo and put my device. I actually called Cingular and asked them if this device is still on their system and they said NO.. then only then I came to T-mo.
it is painful to get this resolved because you will have to call CIngular and cing will take you to RIM and since you cancelled the account they will start whinning.
Thanks joginder. You are exactly correct.
I initially called TMO and talked to a "tier 2" BB support guy and he said to delete the service books on the handheld that read "Web Client", which I did.
He also sent out 2 new service books to my device.
I thought everything was OK then but just for grins I logged into my supposedly "cancelled" Cingular BB Web Client site and guess what??
Yup, I was still seeing new emails there and they were also being forwarded to my 8700.
So this morning I call Cingular CS and of course the gal told me " Sir, we show both voice and data have been cancelled". I had to tell her that regardless of what her screen says I , in fact, am still receiving email on the device.
She was very polite and took accurate notes and said someone would call me Monday morning from their "BlackBerry group" and give me an update. I td her be sure to ut into her notes "release the phone from BlackBerry.net".
So hopefully this will happen soon. I am surprised the TMO guy thought he corrected the prob though initially.