2/ Hard pressing the "1" invokes the "w" speed dial.
Create or Edit an entry for MessageBank or Voicemail in Contacts to be the correct number to dial Phone => (wheel)View Speed Dial List => (scroll to "w") => (wheel)Edit or New Speed Dial => [select your Voicemail contact] => (wheel)Add Speed Dial To "MessageBank/Voicemail"
Also check is that "dial from home screen" is set to yes in general options.
really strange. the voicemail is set to dial the new number on the BB 7510. i checked it in the phone options and under the speed dial options. yet when i hold down the 1 key it dials the phones old number, which now belongs to someone else. i did a radio reset and a hard reset. dont know what else to try