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Old 11-15-2007, 09:42 AM   #1
Tolik
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Default BB Manger not showing phone number & other info

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Any fix for the missing info in Blackberry manager? Missing info such as the model number, phone number & serial number.

Please assist. TIA

BB Manager ver. 4.1.0.38
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Old 11-15-2007, 11:35 AM   #2
rsk
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are you sure the device is still functioning ? I get these in BB manager some times and it's usually when a device has not been active for some time.

rich
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Old 11-15-2007, 11:50 AM   #3
fusky
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This happens on our BES too. Devices definitely are working. A few have IT Policy Status errors, but most don't. Any ideas?
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Old 11-16-2007, 09:50 AM   #4
noname
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These information is populated during the slow sync process when the handheld is activating, so the process could have be incomplete due to whatever reasons. Do a delete and undelete of the Desktop [SYNC] service book and wait for a while and you should get them in the BB manager.
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Old 11-16-2007, 09:55 AM   #5
markhatter
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Default maybe?

The phone number is pulled from the SIM card have you set the phone number on the SIM ?
It should then populate the information on the BES
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Old 11-16-2007, 02:28 PM   #6
hdawg
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check what noname and markhatter said ...
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Old 11-16-2007, 07:07 PM   #7
amukhey
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for one person, you can set the phone number manually. If its for many user's call your provider and inform them the phone number is not showing up and they can reprovision the account or send an updated service book.

As for the other information, I agree with the above.
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Old 11-18-2007, 10:20 PM   #8
Ironfist
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I also have 2 user's with the same miss-happ although one of my users just doesn't show the version of OS loaded. This happened after i upgraded the OS on the phone. There were no errors in the upgrade and it's been a week and the info still hasn't passed thru.

(untested)
I think the only way to fix it is to either
1. do another EA
or
2 Reload user then EA
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