[GoBlue]

I am have a problem with Blackberry and would like to email Sr. Management directly. Would anyone out there have these addresses or know where I can find them. Thanks in advance!

[GoBlue]

Just to clerify the reason I would like the emails and the problem. I have am 8330 in witch the trackball has stopped working. the unit is 3 1/2 mos old and Sprint will do nothing to help.

[akosnitzky]

Wirelessly posted (Lets Go Canes!)

Do you have insurance. If so, use it.

[penguin3107]

Originally Posted by GoBlue

Just to clerify the reason I would like the emails and the problem. I have am 8330 in witch the trackball has stopped working. the unit is 3 1/2 mos old and Sprint will do nothing to help.

Oh, yeah... Lazaridis or Balsillie will surely get this resolved for you.

[juwaack68]

*subscribed to thread*

This should be fun.

[Dubdub]

Sounds like a RANT to me. So moved.

Please do not double post. Once is enough. Second thread closed.

http://www.blackberryforums.com/gene...addresses.html

[Motorcycle Mama]

Good luck. RIM will not help you, though. It's up to the carrier.

Trackball issues on the Curve 83xx have typically been found to be user issues with dirt and debris.


And as an aside, I'm not sure what "witch(es)" have to do with the BlackBerry trackball. ;) Can you elaborate? ;)

[JSanders]

1. You can find the physical address for RIM in Waterloo, ON, at the RIM website, I recall seeing it the other day, while getting my Christmas card list in order

I also feel certain you won't get much satisfaction from RIM, directly.

There's really only three reasons Sprint wouldn't replace or help you out: Moisture damage, physical damge, or the CSR is a nutjob.

Meanwhile, for $15 you can replace the trackball yourself, although it would likely void the warranty.

So... can you explain why is not working about the trackball, and what/why Sprint said they would not replace the device?

[CoDudette]

I have a problem too with my phone. it's old. i want to email RIM to give me a new phone because vodafone flatly refuses. i want the email address too.

/end sarcasm.

i just replaced my trackball after a year! you must be really giving your phone some bad lovin'.

[wabbit]

?

[southwestcomm]

It is very easy to remove the trackball and clean it - bet that is all the issue is.

[daphne]

Originally Posted by wabbit

?

[ezrunner]

Wirelessly posted (overwhelmingly stressed)

Originally Posted by wabbit

?

Thanks just spilled my coffee!

Op a better description of the trackball issue would help, might be able to help resolve the matter for you

[jsconyers]

You guys shouldn't give the OP such a hard time. I am in a similar boat. I have an unlocked iPhone on T-Mobile and the battery won't hold a charge and T-Mobile won't do anything to help me. Does any one have Steve Job's email handy?

[NJBlackBerry]

Oh, and I give people a hard time

[MrKyoo]

[jsconyers]

Mind if I join you?

[daphne]

Originally Posted by jsconyers

You guys shouldn't give the OP such a hard time. I am in a similar boat. I have an unlocked iPhone on T-Mobile and the battery won't hold a charge and T-Mobile won't do anything to help me. Does any one have Steve Job's email handy?

It's ...

Right?

[BB8900awesome]

funny stuff!

[craig3010]

Wirelessly posted (Bold 9000, answers to HAL)

RIM's tech support line 877-255-2377. Coin toss if you get someone in the States or India.