[walds11]

I don't have "Enable HTML Email" listed under my email settings. What gives?

[ndub33]

Are you on BES or BIS for your e-mail delivery?

[walds11]

Wirelessly posted

Originally Posted by ndub33

Are you on BES or BIS for your e-mail delivery?

BIS.

[penguin3107]

Resend your service books.

[walds11]

Wirelessly posted

Originally Posted by penguin3107

Resend your service books.

Did that this morning and still no go.

[penguin3107]

Was your device ever used in a BES environment? Maybe it still has an IT Policy on it?

[walds11]

Nah, it was a fresh device shipped directly to me from at&t.

This is what's listed under message folder, menu button, options, email settings...

Message Services:
Confirm Delivery: No
Confirm Read: No
Send Read Receipts: No

No Enable HTML Email option there

Originally Posted by penguin3107

Was your device ever used in a BES environment? Maybe it still has an IT Policy on it?

[penguin3107]

You're missing the proper CMIME service book.
Try deleting yours from the device and then send a new one using BIS.

[walds11]

Well, I tried this...

http://www.blackberryforums.com/rim-...lackberry.html

**Further Note: If you have performed all of the above instructions, and still don't see HTML email options on your mail,
OR, your HTML email has worked, and stopped working, try this:
1. Remove your email account from the BIS. Where can I log into my BIS account? - BlackBerryFAQ
2. Delete your Service Books on the BB. (Options > Advanced > Service Books) Delete those pertaining to your email containing the @ symbol and your email address.
3. Remove battery and reboot the BB.
4. Confirm the Service Books are not on the BB.
5. Reset the account on your BIS.
6. Resend the Service Books from your BIS.
7. You should get a Registration message from AT&T, on your BB. If not soon, pull the battery and reboot the BB again.
8. Turn on your HTML email again from you Message options.

Still no Enable HTML Email option there

[penguin3107]

And you're sure you have an 8900? Can you confirm?
What version OS is on the device?

[walds11]

Yes, I have an 8900. I am running 4.6.1.231. There is no Enable HTML Email option under Messages, Options, Email settings. Unless I am looking in the wrong place? Help!!!

[penguin3107]

Originally Posted by walds11

Help!!!

Wish I could. I'm stumped.

[walds11]

Wirelessly posted

Originally Posted by penguin3107

Wish I could. I'm stumped.

Thanks for your help. Hopefully others will chime in. I'll be calling tech support tomorrow morning.

[jsconyers]

Is this happening on one email account or all of them?

[walds11]

All of them.

Originally Posted by jsconyers

Is this happening on one email account or all of them?

[walds11]

I decided to give this a go again. When I am at step 4, those service books ARE on the BB after deleting them and doing a battery pull. Maybe that is a sticking point for me?

Originally Posted by walds11

Well, I tried this...

http://www.blackberryforums.com/rim-...lackberry.html

**Further Note: If you have performed all of the above instructions, and still don't see HTML email options on your mail,
OR, your HTML email has worked, and stopped working, try this:
1. Remove your email account from the BIS. Where can I log into my BIS account? - BlackBerryFAQ
2. Delete your Service Books on the BB. (Options > Advanced > Service Books) Delete those pertaining to your email containing the @ symbol and your email address.
3. Remove battery and reboot the BB.
4. Confirm the Service Books are not on the BB.
5. Reset the account on your BIS.
6. Resend the Service Books from your BIS.
7. You should get a Registration message from AT&T, on your BB. If not soon, pull the battery and reboot the BB again.
8. Turn on your HTML email again from you Message options.

Still no Enable HTML Email option there