Lost autotexts
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A user recently upgraded his webclient 7230 to 8700. He took a back-up in did a full restore same day to new 8700.
Unfortunately all his customised autotexts didn't transfer over. Everything else restored fine but the only autotexts on the new device were I thought we might be able to try again and do an advanced restore, just simply adding the old autotexts from the March back-up but when we pulled up the 7230 backup file, the left-hand desktop data contents was empty.
Any ideas? Could it be that when you do a full restore, it actually removes the data from the back-up file as opposed to copying it over?
In which case, I guess maybe the answer is to select an earlier back-up file and restore the autotexts from that?
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