[kidhertz]

updating my 8830 bell.
The problem is on updating your device, it's stuck on the last "wait for device initialisation" and it wont continue on to restore device data.
The thing re booted it's workng, but for some reason it says "the desktop loader is unable to connect to the device. You may need to enter the password on the device."

I'm stuck there, and have no idea what password they are talking about??

thanks

[kidhertz]

ok, for some reason i needed to re boot my computer for it to start recognizing my phone again...
How do I load the back up file?

[John Clark]

If the OS got installed then all you have to do is go to the backup/restore application and go to the File menu at the top left. Then choose the loaderbackup-(11-28-2007).ipd file that the loading process created. Then restore it to the device.

[kidhertz]

thanks, it worked like a charm... Although for some reason it didnt load my browser??? When I go to the app loader the browser is checked, it's also greyed out?? I cannot add or remove it.

[kidhertz]

http://www.blackberryforums.com/gene...r-missing.html

Found this thread, it fixed my problem, you just got to love this site.

Thanks