Quote:
Originally Posted by markhutchison
Wirelessly posted (7250/4.1.0.268, Bell Mobility: BlackBerry7250/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/109)
I think the logic there may be that any customer experiencing a catastrophic software failure should be able to have their unit replaced under warranty with little downtime.
On a side note: I've recently received word that my dealership will be one of those able to perform OS/PRL updates in-house; although, we've not yet been given the necessary instructions or software.
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...it was a horrible experience. I called data support, and they walked me through everything that I'd already tried to rectify the problem, and then I went into the store and got an off-the-shelf replacement, which was cool.
Then I started to play with it again, and boom. gone. I realized the problem was with the laptop and the usb-serial converter that I needed to use. I had to power on and off the blackberry in the middle of the start-up, or something. It was a couple of years ago...but the software online was required.
Let me know know if your dealership is one of the OS/PRL headquaters, I might come out to see 'ya!