Hi all,
My configuration:
BB 8310 Plateform version 2.5.0.21 BB version 4.2.2.154 + Curve 8900
BES 4.1.4.15 windows server 2003 R2 SP2
Exhange 2003 (6.5.7638.1) Windows Server 2003 for SBS SP2
All was rigth for more than one year. We change terminal one week ago it was working fine during last 7 days.
Yesterday, the blacks stop to work: No synchronization anymore. I have restarted the computer server and two services failed to start: "BlackBerry Policy Service" and "BlackBerry Dispatcher". However, they start successfull when I do it manually with the service manager. But at this time, no synchronization.
Any idea ? (hum... of course, here, it's the big panic
because the managers are abroad and need their mail...)
The BBcheck info if it can help.
Thanks in advance,
André.
Code:
[START_11:57:09]
Generated by BBCheck Version 1.0.0.2
[GENERAL]
Current User: DLLSG\administrateur
Host Name: SRVCOMPTA
OS Version: 5
Build number: 2
ServicePack: 2.0
[BES]
Platform: Exchange
Version: 4.1.4 (Bundle 25)
Install Path: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\
Network Access Node: srp.fr.blackberry.net
MAPI Profile: Unable to find MAPI Profile information!
[SERVICE_ACCOUNT]
BlackBerry Service Account: DLLSG\BESAdmin
Domain Group Membership:
CN=Administrateurs,CN=Builtin,DC=DLLSG,DC=local
[EXCHANGE_PERMISSIONS]
Server: CN=SBS2003,CN=Servers,CN=premier groupe d'administration,CN=Administrative Groups,CN=DLLSG,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=DLLSG,DC=local
Accounts/Groups found with Send As/Receive As permissions:
Account: dllsg\besadmin has Send As Permissions
Account: dllsg\besadmin has Receive As Permissions
[MAPI_SUBSYSTEM]
MAPI32.DLL: 6.5.6944.0 (c:\windows\system32\mapi32.dll)
EMSMDB32.DLL: 6.5.6944.1 (c:\windows\system32\emsmdb32.dll)
CDO.DLL: 6.5.6944.0 (C:\Program Files\Exchsrvr\bin\cdo.dll)
[GC]
Domain Name: DLLSG.local
GC Name: sbs2003.DLLSG.local
GC IP: 147.0.0.3
[DATABASE]
Hostname: SRVCOMPTA
DB Name: BESMgmt
Location: Local
SQL Version: 8.00.761
MSDE Version: 8.00.761
DB info via TSQL: Standard Edition (8.00.760 SP3)
MDAC Version: 2.82.3959.0
MSADO15.DLL: 2.82.3959.0 (C:\Program Files\Common Files\System\ado\msado15.dll)
[JAVA]
Version: 1.5
Path: C:\Program Files\Java\jre1.5.0_11
MDS JVM Path: C:\Program Files\Java\jre1.5.0_11\bin\client\jvm.dll
[.NET_FRAMEWORK]
Version 1.0: MISSING
Version 1.1 (1.1.4322): INSTALLED
Version 2.0 (2.0.50727): MISSING
Version 3.0 (3.0.0456.30): MISSING
[XML]
XML Parser: 4.20.9848.0 (C:\WINDOWS\system32\msxml4.dll)
[MSMQ]
Microsoft Messaging Queue Version: Unknown
[NETWORK]
Local IP: 147.0.0.2
TCP/IP Providor: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
Winsock2 File: Network Location Awareness (NLA) Namespace 5.2.3790.3959 (C:\WINDOWS\System32\mswsock.dll)
[SRP_CONNECTIVITY]
Host: srp.fr.blackberry.net
IP: 193.109.81.33
Port: 3101
Status: Connection Successful
[SYSTEM]
Processor:
Processor Identifier: x86 Family 15 Model 4 Stepping 10
Processor Vendor: GenuineIntel
Processor Name: Intel(R) Pentium(R) 4 CPU 3.20GHz
Number of CPUs: 2
Memory:
Memory In Use: 68%
Total Memory: 1,572,212 MB
Memory Available: 501,812 MB
Memory Limit: 2,213,316 MB
Available Commit: 1,224,260 MB
BES Virtual Space: 2,097,024 MB
BES Unused Memory: 2,038,396 MB
Hard Drive:
Total HD Bytes: 1,997,396 MB
Total Free Bytes: 1,658,441 MB
Time Info:
System Up Time: 0 days 1 hours 8 minutes 36 seconds
Local Time Zone: Romance Daylight Time (GMT+01:00)
[SYSTEM_HOTFIXES]
KB921503 - Security Update for Windows Server 2003 (KB921503)
KB925398_WMP64 - Security Update for Windows Media Player 6.4 (KB925398)
KB925902 - Security Update for Windows Server 2003 (KB925902)
KB926122 - Security Update for Windows Server 2003 (KB926122)
KB927891 - Update for Windows Server 2003 (KB927891)
KB929123 - Security Update for Windows Server 2003 (KB929123)
KB930178 - Security Update for Windows Server 2003 (KB930178)
KB931768 - Security Update for Windows Server 2003 (KB931768)
KB931784 - Security Update for Windows Server 2003 (KB931784)
KB932168 - Security Update for Windows Server 2003 (KB932168)
KB933566 - Security Update for Windows Server 2003 (KB933566)
KB933854 - Security Update for Windows Server 2003 (KB933854)
KB935839 - Security Update for Windows Server 2003 (KB935839)
KB935840 - Security Update for Windows Server 2003 (KB935840)
KB936021 - Security Update for Windows Server 2003 (KB936021)
KB936357 - Update for Windows Server 2003 (KB936357)
KB936782 - Security Update for Windows Server 2003 (KB936782)
KB937143 - Security Update for Windows Server 2003 (KB937143)
KB938127 - Security Update for Windows Server 2003 (KB938127)
[PROCESSES]
Process PID Threads
System 4 105
smss.exe 328 3
csrss.exe 376 15
winlogon.exe 400 24
services.exe 448 18
lsass.exe 460 30
ati2evxx.exe 692 4
svchost.exe 712 5
svchost.exe 776 13
svchost.exe 848 10
svchost.exe 888 13
svchost.exe 904 55
spoolsv.exe 1060 11
msdtc.exe 1084 15
BBAttachServer.exe 1192 112
bmds.exe 1716 238
BESAlert.exe 1728 7
vcagent.exe 1748 4
svchost.exe 1780 2
inetinfo.exe 1836 9
sqlservr.exe 1872 23
sqlservr.exe 1928 36
NTRtScan.exe 2156 15
PGIService.EXE 2212 12
svchost.exe 2240 3
snmp.exe 2284 10
smhstart.exe 2296 2
TmListen.exe 2476 13
WinVNC.exe 2548 6
wsusservice.exe 2604 11
hpsmhd.exe 2612 1
BlackBerryController.exe 2712 7
BlackberryRouter.exe 2804 8
rotatelogs.exe 2980 1
rotatelogs.exe 2988 1
BlackBerrySyncServer.exe 3044 87
cpqnimgt.exe 3080 7
CpqRcmc.exe 3108 3
cqmgserv.exe 3128 8
cqmgstor.exe 3188 9
exmgmt.exe 3232 6
OfcPfwSvc.exe 3348 17
wmiprvse.exe 3356 4
hpsmhd.exe 3364 255
NF8719.EXE 3372 3
sqlagent.exe 3408 7
sysdown.exe 3464 3
svchost.exe 3488 16
rotatelogs.exe 3636 1
rotatelogs.exe 3644 1
cqmghost.exe 4908 10
svchost.exe 4956 14
svchost.exe 4976 15
wmiprvse.exe 6416 7
ati2evxx.exe 6728 4
explorer.exe 6824 12
cpqteam.exe 7016 1
PccNTMon.exe 7040 4
jusched.exe 7052 1
ctfmon.exe 7064 1
sqlmangr.exe 7072 2
bbmgrw32.exe 7304 20
RIMDeviceManager.exe 7408 8
BbDevMgr.exe 7444 3
mmc.exe 7556 5
jucheck.exe 8172 3
ITAdminServer.exe 6948 21
BlackBerryDispatcher.exe 6920 51
BlackBerryAgent.exe 440 26
BBConvert.exe 948 2
BBConvert.exe 6640 2
w3wp.exe 1268 14
w3wp.exe 7868 28
BBConvert.exe 6208 3
BBConvert.exe 6500 3
BBCheck.exe 496 7
[END_11:57:11]