BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 02-02-2014, 05:14 AM   #1
hedgebeater
Knows Where the Search Button Is
 
Join Date: Aug 2011
Model: 9800
PIN: N/A
Carrier: O2
Posts: 34
Default Locked out of Email Set Up

Please Login to Remove!

Blackberry Torch 9800. My password in Email Set Up is not recognised. I am now locked out of this page for how long? How can I recover this?
Offline  
Old 02-02-2014, 01:29 PM   #2
rambo47
Latino Hasta La Muerte
 
rambo47's Avatar
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
Default Re: Locked out of Email Set Up

Do you have a BlackBerry data plan active on your account? Not some generic carrier tariff for regular phones, but a genuine BlackBerry BiS plan.

If that is all set and confirmed you can attempt a password recovery: https://blackberryid.blackberry.com/...coverpassword/

Failing that, it's time to wipe your device clean and start again. Type in the wrong password 10 times in a row and follow the prompts to begin a complete security wipe. Note that all data will be lost. Your device will be like when you first took it out of the box and powered it on originally.
Offline  
Old 02-02-2014, 01:31 PM   #3
rambo47
Latino Hasta La Muerte
 
rambo47's Avatar
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
Default Re: Locked out of Email Set Up

I'm assuming that the password you need for email setup is the device password just to access the setup, correct?
Offline  
Old 02-03-2014, 05:35 AM   #4
hedgebeater
Knows Where the Search Button Is
 
Join Date: Aug 2011
Model: 9800
PIN: N/A
Carrier: O2
Posts: 34
Default Re: Locked out of Email Set Up

That's quite correct Rambo47. I can't get past the set up page. I think your first solution is a bit drastic. I am looking for a simple way to recover an acceptable password. Incidentally, when I click the helpful looking "Forgot Password" button I receive a text saying " Your password is." then nothing. Very puzzling
Offline  
Old 02-03-2014, 06:44 PM   #5
fourstringfuror
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Q10
OS: 10.3.1
Carrier: VZW
Posts: 1,058
Default Re: Locked out of Email Set Up

Are you talking about the password to your email account? If you forgot that password, you can retrieve it in whatever manner the provider gives you.

If you're talking the device password, that cannot be recovered by anyone.
__________________
"The price of liberty is eternal vigilance." -Thomas Jefferson
Offline  
Old 02-03-2014, 08:36 PM   #6
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Locked out of Email Set Up

Sounded like the email password and generally if the OP can access the email via a PC then the same password should work via the BB.
The OP replied to Rambo47 that he needed the device password to access email setup so unless this is the OP's BB the only options available are,

1 Do a wipe

or

2 Return it to the owner

if it's the OP's Some questions
Can you receive email?
If not then as previously asked, do you have a blackberry data plan on your account?
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 02-04-2014, 11:27 AM   #7
fourstringfuror
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Q10
OS: 10.3.1
Carrier: VZW
Posts: 1,058
Default Re: Locked out of Email Set Up

I see now. Yes, those are the only choices.
Posted via BlackBerryForums.com Mobile
Offline  
Old 02-05-2014, 06:41 AM   #8
hedgebeater
Knows Where the Search Button Is
 
Join Date: Aug 2011
Model: 9800
PIN: N/A
Carrier: O2
Posts: 34
Default Re: Locked out of Email Set Up

Exactly how do I do a wipe? This is my own BB and not a company issue.
Offline  
Old 02-05-2014, 07:09 AM   #9
dc/dc
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
Default Re: Locked out of Email Set Up

Wow. It's in the friggin' manual.

http://docs.blackberry.com/en/smartp...001-6.0-US.pdf

Page 267
__________________
I h8 txtspk.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Locked out of Email Set Up
Thread Thread Starter Forum Replies Last Post
Can't set up email on Peal 8110 brannyk General 8100 Series Discussion - Pearl 1 01-05-2009 07:37 PM
Possible to get personal email before BES email is set up? ablickle General BlackBerry Discussion 18 08-16-2008 09:35 AM
Blackberry "push" email set up via forwarding natan General BlackBerry Discussion 13 10-08-2007 12:56 AM
First post thought I'd make it helpful mazzel General 8100 Series Discussion - Pearl 1 05-30-2007 03:45 PM
Sending and receiving email on the device simulator ryancarroll Developer Forum 1 09-30-2005 01:50 PM


Schneider Electric Energy Server EBX510 Server For Energy Management- picture

Schneider Electric Energy Server EBX510 Server For Energy Management-

$4350.00



Wittmann Material Conveyance System Line Server picture

Wittmann Material Conveyance System Line Server

$550.00



MEDIA SERVER DOLBY IMS2000 MSIP-REM-DIB-IMS2000 picture

MEDIA SERVER DOLBY IMS2000 MSIP-REM-DIB-IMS2000

$799.99



Weidmüller WI-MOD-945-E (6720005015) Wireless Ethernet & Serial Device Server picture

Weidmüller WI-MOD-945-E (6720005015) Wireless Ethernet & Serial Device Server

$129.99



Schneider Electric Energy Server EBX510 Server For Energy Management picture

Schneider Electric Energy Server EBX510 Server For Energy Management

$865.64



Axis Q7900 14 Slot Video Server Rack Chassis,Axis 0287-004 picture

Axis Q7900 14 Slot Video Server Rack Chassis,Axis 0287-004

$230.00







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.