Welcome to both of you.
BlackBerry FAQ - BlackBerryFAQ has a lot of great information on it.
Check out this thread ->
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
It will wipe out everything on the BlackBerry - including the bad program.
Then follow this thread ->
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ