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View Poll Results: How upset with Rim are you?
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Not mad at all - all is ok
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74 |
41.57% |
upset over lack of communication by Rim
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74 |
41.57% |
upset over failure and starting to think of alternative phones
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8 |
4.49% |
What Outage?
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22 |
12.36% |
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09-08-2007, 08:24 PM
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#41
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No longer Registered.
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
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Quote:
Originally Posted by bvandrasik
Wirelessly posted (BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)
Ahh, I see now: the outage was not important because it only affected the peon BIS users, not the corporate BES users.
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so Now I am a peon becuase I dont need BES appriceate the insult
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09-08-2007, 08:28 PM
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#42
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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me too
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09-08-2007, 09:43 PM
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#43
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BlackBerry Extraordinaire
Join Date: May 2005
Location: AZ
Model: Passp
Carrier: ATT
Posts: 1,123
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I am ok with the outage. once in a while I do like to see my wife so this was the right opportunity for me.
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09-09-2007, 12:36 AM
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#44
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Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: Surf 'n Sun dude.
Model: 9630
OS: 4.iforgot
PIN: DUPONT FIFTH AVENUE LARGE ORPHEO ROLLERBALL
Carrier: the Titanic
Posts: 372
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Quote:
Originally Posted by Dawg
so Now I am a peon becuase I dont need BES appriceate the insult
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Yeah, sheesh! Who does he think we are? Kim Kardashian?
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09-09-2007, 01:05 AM
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#45
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Thumbs Must Hurt
Join Date: Aug 2006
Location: Arkansas
Model: 8100c
Carrier: Cingular
Posts: 157
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just a simple text message saying "Hey you are not getting e-mail right now ...working on the problem...check back later. thanks RIM." would have been better then nothing.
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09-09-2007, 02:32 AM
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#46
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Knows Where the Search Button Is
Join Date: Dec 2006
Location: Singapore/ Troy, MI
Model: 8320
PIN: 252ED62D
Carrier: Starhub
Posts: 31
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Reporting in from Bombay, India here - no issues with BIS or BES whatsoever
Never has been in the 2 years I have been in this country now.....
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09-09-2007, 02:42 AM
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#47
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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I voted for "not mad at all." While I'm not mad about it I do wish RIM would somehow come out and state that they are aware they have an issue, they don't know what it is and they don't have a time to resolution. It would just help everyone, including the carriers who have to take 8 million calls when something happens.
That being said, the BB, BIS, and BES systems are all VERY reliable and it's hard to complain (though some feel the need to.) It needs to be kept in perspective. As one poster above put it, my power has been out more often than my BB service. It's the best push email system out there and is very reliable.
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09-09-2007, 06:18 AM
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#48
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Talking BlackBerry Encyclopedia
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 258
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Quote:
Originally Posted by Dawg
wow two outages in a year holy mackeral how will we ever survive. Must be end of times people cant get email while mobile someone call the President.
Get a life its not that big of a deal.
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Thank you!
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09-09-2007, 06:39 AM
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#49
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New Member
Join Date: Sep 2007
Model: 8330
PIN: N/A
Carrier: Aliant/Bell
Posts: 9
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Not very happy, I dropped my 7130e and it broke so Aliant gave me replacement for 250.00 which is pretty cool but I can only use it as a cell phone till RIM gets things fixed so I can setup email on it, can't log new phone in for this. Blah
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09-09-2007, 06:57 AM
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#50
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Thumbs Must Hurt
Join Date: Sep 2004
Location: Brampton, Ontario
Model: 9700
OS: 5.0.0.351
Carrier: Rogers Wireless
Posts: 98
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I voted "Not Mad at All". I'm an IT Engineer and, to put things in perspective, if I was able to keep the rest of my IT environment as reliable as the RIM service has been over the years, I might be my company's CIO right now.
My environment is obviously no comparison to RIM's environment and even with all the redundancy, we have the occassional unplanned outages during some of our implementations. It's not always that easy.
I don't know how RIM or their providers would setup the communication, but the issue may get compounded even more by sending out a mass communication increasing volumes to the relative customer service desks. People would then complain that "I was on hold for over an hour trying to reach customer service".
Just my humble opinion. Trust me, 99% uptime in the technology area makes RIM a winner to me.
Last edited by TotalDistinction; 09-09-2007 at 06:59 AM..
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09-09-2007, 07:42 AM
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#51
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Talking BlackBerry Encyclopedia
Join Date: Jun 2006
Model: 9900
Carrier: AT&T
Posts: 343
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It's not the end of the world!
I'm just happy it wasn't TOO long an outage...
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09-09-2007, 07:57 AM
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#52
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Latino Hasta La Muerte
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
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I'm willing to give RIM a pass on this outage. The previous one was only 7 months ago, but I'll chalk this one up to coincidence/bad luck/shit happens. Last time I thought, "Hmmm. How odd. Never heard of this before." And I figured it just shows no one is immune to errors. We were all so used to RIM's reliability it was almost as if their service was based on some alien technology and was truly bulletproof. This last outage raised an eyebrow for me for sure, but I'm very interested to find out what the cause was. If this is at all related to the last outage RIM better have a backup/redundant system in place pronto. Another outage in the next 6 months or so and the foks at RIM start looking like a bunch of assclowns.
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09-09-2007, 08:41 AM
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#53
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New Member
Join Date: Sep 2007
Model: 8330
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Carrier: Aliant/Bell
Posts: 9
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ah, back to normal, spite the trouble, still a great service
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09-09-2007, 09:05 AM
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#54
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Knows Where the Search Button Is
Join Date: Jul 2007
Model: 9530
PIN: N/A
Carrier: Verizon Wireless
Posts: 44
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Quote:
Originally Posted by jwhite4304
Two major outages this year from Rim have caused many anxious moments for me and now starting to think there may be a better answer. The question is how upset with Rim and the lack of communication on outages are you?
Jimbo
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I do wish there would have been some kind of notice...or...something indicating a problem. I was starting to think MY blackberry was having an issue. When I called Verizon, they told me what the problem was. Of course, if RIM was able to send us messages saying they're down, then they wouldn't have been down! So...what're they supposed to do.
I dunno...not a major deal to me, just a minor irritation.
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09-09-2007, 09:15 AM
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#55
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Thumbs Must Hurt
Join Date: Mar 2007
Model: Tour
Carrier: Verizon
Posts: 106
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Quote:
Originally Posted by jwhite4304
Two major outages this year from Rim have caused many anxious moments for me and now starting to think there may be a better answer. The question is how upset with Rim and the lack of communication on outages are you?
Jimbo
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There's not a single company out there that dosen't have there glitches now and then, RIM is no different!!!!!!!!!!
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09-09-2007, 09:18 AM
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#56
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New Member
Join Date: Sep 2007
Model: 8300
PIN: N/A
Carrier: At&t
Posts: 10
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outages
Hell, I'm an electrician for a U.S. Naval base and if we only had two power outages a year I would be thrilled!! Except for less overtime
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09-09-2007, 02:27 PM
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#57
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Talking BlackBerry Encyclopedia
Join Date: Apr 2007
Location: Louisville, KY
Model: 8300
PIN: N/A
Carrier: ▪T▪▪▪Mobile▪
Posts: 262
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Quote:
Originally Posted by dandrzejewski
Nobody's life depends on my work, but my company uses blackberry, but the actual on call people also carry pagers (you know what i'm talking about, they have 3-4 buttons... maybe 2 lines of text) through USA Mobility.
They're inexpensive. Make sure you get the kind that have what they call "guaranteed delivery" - this is where the pager sends an acknowledgment back to the network that it actually received the message - some paging networks don't do this, so they transmit the message, and if you don't get it, you're SOL.
Anyway, those are the only devices that I have ever worked with where I have never seen any downtime.
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Can someone confirm, I think SMS messages are guaranteed within the network for delivery? If that's the case then a Blackberry can still be used, but procedures need to be in place to use an SMS message to the person's phone directly rather than by an e-mail. I did some research once and you can connect certain "GSM radios" directly to a PC with a SIM card to place it "on-network" and send pages directly by GSM & SMS which would avoid a number of possible breakpoints like e-mail gateways and things like that.
I should also mention that if your life-or-death e-mails are going out to a person on a BIS account then someone could die within the 15-minute push timeframe window. That just doesn't sound logical to use for anyone in need of timely cmmunications regardless.
--Kidd
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09-09-2007, 02:37 PM
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#58
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Thumbs Must Hurt
Join Date: Aug 2007
Location: Ann Arbor, MI
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 70
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Sorry for the stupid question....
But is it me, or is it down again? I hadn't gotten any notifications at all today about e-mail and , being the junkie I am, I kept checking on my BB for new messages - none. Then I logged in to my e-mail account off my desktop to find 3 new ones waiting for me since early this morning. I'm using BIS, but no notification. What gives?
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09-09-2007, 02:58 PM
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#59
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
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OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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I've been receiving all morning on BIS, AT&T. Tested my receiving just now from my POP account and it is working.
Last edited by JSanders; 09-09-2007 at 03:09 PM..
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09-09-2007, 03:06 PM
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#60
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Talking BlackBerry Encyclopedia
Join Date: Apr 2007
Location: Louisville, KY
Model: 8300
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Posts: 262
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Quote:
Originally Posted by docew
But is it me, or is it down again? I hadn't gotten any notifications at all today about e-mail and , being the junkie I am, I kept checking on my BB for new messages - none. Then I logged in to my e-mail account off my desktop to find 3 new ones waiting for me since early this morning. I'm using BIS, but no notification. What gives?
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BIS + T-Mobile is working for me - receiving new messages within 10-15 minutes of arrival as usual. I recommend calling your provider at this point, or trying some of the tips listed above by other users.
--Kidd
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