[Don Roe]

I need help! I asked RIM for help and they just point me back to KB04152,to no avail.

Article Title: Lotus Notes account is not configured on the BlackBerry Enterprise Server

Link:
BlackBerry Search Results


I have tried all of the steps in this KB, the user started experiencing this after a recertification from one OU to another. I have recreated the Notes ID, removed the user from the BES as the KB suggests and there are no special characters in her name. I am at a loss!!! Anyone ever run across this and found a solution?? RIM basically threw their hands up.

On the client I'm running, Windows XP, BB Desktop 4.2 and the BES is 4.1.2 on Domino 7.0.2.fp2

Thanks in advance for any assistance.
Don

[TTCTECH]

I'm not sure what your environment is, but here is how it works in mine:
- We have a production Domino Email server which users are initially registered. on
- We have a second BES/Domino box.

The Domino Directory (Names.nsf) MUST be replicated between the two servers. This is because BES *only* uses the Names.nsf located on the BES/Domino server.

If this is similar to your setup, is it possible that the user information is not getting replicated over to your BES box?

[MikeB]

Yup, please provide more details.
You're trying to activate that user using desktop manager?
Looks like a replication problem.. as TTCTECH said.. validate that the person document is correct on the bes server.