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Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: ATT
Posts: 7
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8310s on BES Exchange can't send messages
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I have a bunch of new users, all with AT&T 8310s who can receive but not send. Whenever someone tries to send I get the following errors in the event log of the BES server.
Any ideas or assistance would be greatly appreciated!!!
Exchange 2003 SP2
BES 4.0
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20000
Date: 6/12/2008
Time: 4:15:35 PM
User: N/A
Computer: BLACKBERRY
Description:
{xxxxxxxxxxxx@xxxxxxxxxxxxxx.com} Send() failed: SUCCESS, Tag=464382
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20265
Date: 6/12/2008
Time: 4:15:35 PM
User: N/A
Computer: BLACKBERRY
Description:
{xxxxxx@xxxxxx.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed.
Event Type: Warning
Event Source: BlackBerry Messaging Agent BLACKBERRY Agent 1
Event Category: None
Event ID: 20265
Date: 6/12/2008
Time: 4:15:35 PM
User: N/A
Computer: BLACKBERRY
Description:
{xxxxxxxx@xxxxxxxx.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed.
These messages are in the MAGT log
[40000] (06/12 16:15:17):{0x176C} [BIPP] Received datagram, Tag=464381
[40700] (06/12 16:15:17):{0x1038} {xxxxx@xxxxxx.xom} Receiving packet from device, size=49, TransactionId=-277209286, Tag=464381, content type=CMIME, cmd=0x3
[40698] (06/12 16:15:17):{0x1038} {xxxxx@xxxxxx.xom} Receiving OTAFM request from device, Tag=464381, TransactionId=-277209286
[40572] (06/12 16:15:17):{0x1038} {xxxxx@xxxxxx.xom} Receiving MESSAGE_STATUS_UPDATE request from device, Tag=464381, TransactionId=-277209286, RefId=-915210045, MsgStatus=1
[40182] (06/12 16:15:17):{0x1038} {xxxxx@xxxxxx.xom} MAPIMailbox::RefIDtoEntryID - Found RefId=-915210045.
[40699] (06/12 16:15:17):{0x1038} {xxxxx@xxxxxx.xom} OTAFM request from device processed
[40279] (06/12 16:15:17):{0x1038} {xxxxx@xxxxxx.xom} SubmitToRelaySendQ, Tag=464381
[40000] (06/12 16:15:17):{0x4A4} [BIPP] Send status DATA_ACCEPTED, Tag=464381
[40702] (06/12 16:15:34):{0xADC} {xxxxx@xxxxxx.xom} Starting message rescan
[40703] (06/12 16:15:34):{0xADC} {xxxxx@xxxxxx.xom} Message rescan completed
[40000] (06/12 16:15:35):{0x176C} [BIPP] Received datagram, Tag=464382
[40700] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} Receiving packet from device, size=147, TransactionId=-277209285, Tag=464382, content type=CMIME, cmd=0x3
[30112] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} Receiving message from device, RefId=1514080901, Tag=464382, TransactionId=-277209285
[40291] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} Refers to original message, RefId=-915210045
[40182] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} MAPIMailbox::RefIDtoEntryID - Found RefId=-915210045.
[20265] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed.
[40182] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} MAPIMailbox::RefIDtoEntryID - Found RefId=-915210045.
[20265] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed.
[20000] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} Send() failed: SUCCESS, Tag=464382
[40277] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} Sending message error to device for message 1514080901
[40583] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} Sending packet to device, Size=47, Tag=421980, TransactionId=-934189119
[40279] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} SubmitToRelaySendQ, Tag=421980
[40279] (06/12 16:15:35):{0x16DC} {xxxxx@xxxxxx.xom} SubmitToRelaySendQ, Tag=464382
[40000] (06/12 16:15:35):{0x4A4} [BIPP] Send data, Tag=421980
[40000] (06/12 16:15:35):{0x4A4} [BIPP] Send status DATA_ACCEPTED, Tag=464382
DISP logs show the following
[30222] (06/12 16:15:17):{0x1424} {xxxxx@xxxxxx.xom} MFH: contentType=CMIME, sizeOTA=58, sizeOTW=13, TransactionId=-277209286, Tag=372089
[30308] (06/12 16:15:17):{0x1424} [BIPP] {xxxxx@xxxxxx.xom} Forwarding data to BES Agent, size=49, intTag=464381, Tag=372089
[30311] (06/12 16:15:17):{0x1428} {xxxxx@xxxxxx.xom} Forwarding status to relay, intTag=464381, Tag=372089, Status=1
[30222] (06/12 16:15:35):{0x1458} {xxxxx@xxxxxx.xom} MFH: contentType=CMIME, sizeOTA=154, sizeOTW=111, TransactionId=-277209285, Tag=372091
[30308] (06/12 16:15:35):{0x1458} [BIPP] {xxxxx@xxxxxx.xom} Forwarding data to BES Agent, size=147, intTag=464382, Tag=372091
[30222] (06/12 16:15:35):{0x145C} {xxxxx@xxxxxx.xom} MTH: contentType=CMIME, sizeOTA=58, sizeOTW=13, TransactionId=-934189119, Tag=150929
[30310] (06/12 16:15:35):{0x145C} {xxxxx@xxxxxx.xom} Forwarding internal data to device, contentType=CMIME, routing=S52834853, device=246F29B0, size=95, cmd=0x3, ack=0, TransactionId=-934189119, intTag=421980, Tag=150929, Submit=1
[30311] (06/12 16:15:35):{0x1460} {xxxxx@xxxxxx.xom} Forwarding status to relay, intTag=464382, Tag=372091, Status=1
[30368] (06/12 16:15:36):{0x1464} {xxxxx@xxxxxx.xom} Packet has been delivered to device, Tag=150929
[30388] (06/12 16:15:36):{0x1464} [BIPP] {xxxxx@xxxxxx.xom} Forwarding status to BES Agent, intTag=421980, extTag=150929
Exchange 2003 SP2
BES 4.0
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