the level of the OS on your device may be the issue. You may have to try an upgrade if available.
From Blackberry
The language bundles available with BlackBerry Device Software depend on the wireless service provider. By default, the following language bundles are available:
English only
Multi-language
This package includes Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Korean, Polish, Portuguese, Spanish, Swedish, and Turkish.
East Asia
Arabic, Chinese,Czech, Dutch, English, German, Greek, Hebrew, Hungarian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Thai
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Z10 on BES
Z10 on BIS
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