[warberry]

Hi all,

My father died about a year ago. I have just tried to access his 9320 to reset it to factory state and then give it to one of my children, but I can't log in to his account, and the email address he used is now defunct so I can't go through a password reset via email.

Is there any way of resetting this phone, when it's impossible to log in to the existing user account ?

Apologies if I've got some of the terminology wrong: I don't have a Blackberry myself and haven't really got my head round them.

[NJBlackBerry]

Type in an incorrect password 10 times and follow all of the prompts.
That will delete all user data on the device.

Good luck.

[tsac]

You will also need to have the carrier add the type of plan including a blackberry data plan to allow full use of the phone.