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Old 06-16-2008, 09:21 PM   #1
John Clark
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Default RIM Asia-Pacific BIS Upgrades/Outages -June 21, 2008

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Maintenance Summary: BlackBerry Internet Service v2.5 - database administrative maintenance

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, view email attachments, or request to see "more" text during the maintenance. [0210]

Ticket Number: BBCHG35872

Change Window Start Date and Time: 21 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 21 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 0 hour(s) and 4 minute(s)
% of Subscribers Affected: 100.00 (estimated)

Purpose: Database Configuration

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours



Maintenance Summary: BlackBerry Infrastructure - database administrative maintenance

Impact: BlackBerry subscribers may be unable to send or receive messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0351]

Ticket Number: BBCHG36007

Change Window Start Date and Time: 21 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 21 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 0 hour(s) and 4 minute(s)
% of Subscribers Affected: 100.00 (estimated)

Purpose: Database Configuration

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours

Last edited by John Clark; 06-16-2008 at 09:24 PM..
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