[loonews]

Maybe I was the only one that was this ignorant when reading but I have finally figured out my PIN - PIN encryption problem. As some of you may know your enterprise users may be having problems PINing people outside your enterprise. Well mine were and our users own their devices so we don't stop them. Finally after opening my eyes a little wider what Blackberry calls "Updating the Peer to Peer encryption keys" ONLY deals with Pin to Pin.

To fix this if you are having this problem you have to remove the keys, these keys only affect peer to peer aka pin to pin. This taken from "The Blackberry Enterprise Server for Microsoft Exchange" Administrator Guide.

1.In the BlackBerry Manager, right-click BlackBerry Manager, and then click Update Peer-to-Peer Encryption Key.

2.Set the following options:

Remove the encryption keys used to encrypt Peer-to-Peer messages from all handhelds within this organization!Select this option to remove the encryption keys from all handhelds. Selecting this option makes the Retain current Peer-to-Peer on all handhelds as a previous key check box unavailable.

Hope this helps someone with this problem.

Shawn

[j0vian]

I tried that but I don't get the option to remove encryption. We are running Version 3.6 Service Pack 1. The path I am following is as follows:

In the Blackberry Server Management Console, right click Blackberry Server Management

A dialog box opens up and gives me multiple options one of which is "Update Peer-To-Peer Encryption Key" {Image 1.jpg}
I click on the Update then another dialog Box opens up and gives me the following options

Current key not compromised

Current key is compromised. {Image 2.jpg}

that's it.

Running Version 3.6.1.11 {Image 3.jpg}

I am coming to a dead end...any help is appreciated.

Mihir

[camerch]

Actually works for me on v4 no HF or SP!

[conwawj]

Thanks for this post. I didn't realize that's what this setting did. I stumbled across it when a friend of mine in another organization could not receive my PIN's. We now understand the issue.