Phillyslickster if you have been charged it's by mistake. I will fix that if you give me your order number. We do charge customers upon order acceptance unless it's a pre-order (like yours or johns) in which case you should not have been charged.
We have been updating the orders and website every couple of days as RIM changes their target date. There is a status link on the website you can easily check at your leisure - just log into your account and look at the order in question.
http://smartphonedepot.com/shop/help.php?section=Login
We do not send out emails every time an order has a change but rather if there is a significant change like "in-process" or "complete" for example. This keeps the perceived SPAM level down and give the customer the freedom to check whenever they feel like it.
The issue with these pre-order items is that we have no control over when we can ship them. We put them up as a courtesy to our customers so they can "get on the list" and not have to monitor the web for the arrival date to place an order.
I did check the voicemail and email logs and cant seem to see any mesages from you... did you leave a voicemail? We are based in California and operate on Pacific time. If you were to get the voicmail system leave a message - callbacks are typically within 15 minutes. We ALL carry BlackBerry's and get copied on customer inquiries... response time is usually 5 minutes or less if it's daylight out. AIM coverage is spotty at best simply because I'm not on it everyday.