BlackBerry Forums Support Community

wayned · 05-20-2009, 11:18 PM

Had attempted to connect with new DM and OS loaded with view of wiping bb using JL_Cmder however, was unable to connect as received Error message: Unable to open port. Based on what I have read here that was effectively the Kiss of Death (ie. phone Bricked).

I found the following website that provided instruction on connecting when JL_Cmder does not work. The instruction worked perfectly as I was able to open the Application loader and update the OS. Yes it connected loaded the new OS which of course I wasn't able to do previously. Now need to see if I can get the phone to work....waiting for reboot. At a minimum I have a lit screen and hour glass vs before - nothing but a slow blinking red light and NOTHING else.

As I don't have enough posts not able to provide the link. You can find it though by googling "What to do if JL_Cmder does not work" it is on the "BlackberryFAQ" site

wayned · 05-21-2009, 06:27 AM

Well the application loader as I described worked perfectly and I was actually able to open applications and connect to the network for literally a minute....then on pushing the curser all went black and the red light returned. The process would not work again....so believe the problem is a short at the trackball and the phone is trully bricked.

karmaniaa · 05-21-2009, 07:27 AM

if the phone is totally bricked, what can one do about that?
or by 'bricked' does that mean nothing can be done?

srikanth711 · 06-01-2009, 01:54 PM

haaaai iam using bb7320 i had wiped by using java loader n now nothing mobile is not on at all and has a symbol with no 505 i have downloaded dm and handheld but i didnt got anythhing can u help me

srikanth711 · 06-01-2009, 01:55 PM

haaaai iam using bb7320 i had wiped by using java loader n now nothing mobile is not on at all and has a symbol with no 505 i have downloaded dm and handheld but i didnt got anythhing can u help me

Gambitus · 06-02-2009, 06:47 AM

I can't to install program. When i agreeded with instalation there opened some window and fast closed... My operation system is Windows XP...

jorowi · 06-05-2009, 09:33 AM

Great tool. Used for removing IT policy from some devices.

ilyasnouman · 06-06-2009, 01:52 PM

i have loaded everything for this jl cmdr
i have tried to factory reset it asks me if I want to continue, I say Y in 2 second the software goes back to the welcom screen and I get no other action what so ever

still no IT policy have been changed

Please HELP, I am a beginner in the world of BB

ilyasnouman · 06-06-2009, 01:54 PM

i forgot my bb runs version 4.6.1.204
i have already unlocked SMS, MMS and BB Browser and have used it on BOOST

sngbb · 06-08-2009, 08:44 PM

Great stuff! It works perfectly for my SingTel Storm that was activated on BES. The corporate IT policies are wiped off clean and device back to factory default.

taykhbb · 06-10-2009, 01:42 AM

I've used it to wipe my Curve and Bold to reinstall them with stable OS after testing them with beta OS. This is a very good tool, kudos to the developer.

oasissux · 06-10-2009, 11:44 AM

Alright, I managed to get JL_cmder to run, but when I choose resettofactory, the next screen says

"error: unable to to open port

command completed!"

I never get the 507 screen. I tried the next faq, no luck. Anyone know what I'm talking about??

Now, when a SIM is inserted in the phone, it says "Phone not allowed MM6", connection shows "sos".

Any suggestions?

jjmach · 06-10-2009, 12:30 PM

That seems to be the message when the device does not have at least 4.3 OS version. Try to upgrade it first, then you can do the rest to factory.

Regards

oasissux · 06-10-2009, 01:16 PM

Nope, the device has 4.5 on it. I've followed the instructions in "what to do next...", loaded latest OS, but device still has same IT policy. Tried going through "How do I wipe..." FAQ again with new OS, nothing happens, I never get the 507 screen. Feels like I'm going in circles. If you can't use method one, How do you resettofactory using the apploader? I must be overlooking something.

John Clark · 06-10-2009, 01:23 PM

Wirelessly posted (BB 11020)

Resettofactory will never give you the 507 error. It doesn't wipe the device, only the user data and IT policy. After the resettofactory it should wipe the data and reboot. After that there shouldn't be any policy. Make sure you don't have policy.bin installed from using method two otherwise that policy will be installed each time you connect to DM.

oasissux · 06-10-2009, 01:39 PM

Gotcha. So, how do I ensure policy.bin is not installed? I've never intentionally backed up the device. I wiped it before I started this process, so there's no info on it that I need to back up. Before today, it's never been connected to the comp I'm using. But, it seems that no matter what I do, I can't remove the IT policy.

oasissux · 06-10-2009, 02:22 PM

To be clear, I'm not connecting the device to DM at any point during this process.

When I run JL_cmder, I get the "Error: unable to open port................command completed!"

But IT policy remains.

Wiseass · 06-10-2009, 02:26 PM

hey all, I haven't scanned the whole thread here, but can I use JL Commander to load a new OS after wiping the device without the desktop manager?

rootercycles · 06-10-2009, 02:38 PM

I just wiped my blackberry with above software and now when I try to power it up, I get a wierd square icon that has a line through it and "507" at the bottom of the icon. now what? HELP!

oasissux · 06-10-2009, 04:52 PM

I was surfing around Crackberry.com forums and I came across a post that suggested just using loader.exe/resettofactory from the command line to remove the IT Policy and it worked like a charm.