Quote:
Originally Posted by thirdeye
I went to the store in Atlanta, GA this AM and they didn't have the necessary info in Streamline to do the handset upgrade. After calling Customer Care and Help Desk, they were still unable to upgrade my 7100 to the 8700. The rep is holding 1 of the 5 units they have until the system allows her to do the upgrade. This is frustrating...
Urgh -
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I went to the store by Georgia Tech on 5th and Spring this morning. You're absolutely right; the system hasn't updated for them to do the upgrade but the salesmen there were able to upgrade me by hand and fax the confirmation to the T-Mobile office. They should have been able to do yours manually as well - maybe call and ask, or go to another store.