[Claybuster]

The new magnets are perfect. They put the unit in sleep mode about 1/2" away from the holster.

Now it's the perfect holster.

Thanks again.

Originally Posted by seidioseidio

PLease contact David Silver, our customer service Manager

832-204-1104

David Chang
Seidio

[anthonyfarrior]

i skipped a couple of pages but I did buy a 7100i swivel clip from my local wireless store...Its molded plastic with the display facing outward....no magnet...

[k9Berry1]

well, my Seidio broke after only 3 days of use, and now I have to wait 2 weeks to get a replacement under warranty. I am starting to wonder why I even bothered. I had to buy one at full price to demo to a client who would probably buy about 125.

well now that I have vented...
Is there any other offerings for a quality clip like the Seidio? I sure would like to sell a bunch.

[seidioseidio]

Originally Posted by k9Berry1

well, my Seidio broke after only 3 days of use, and now I have to wait 2 weeks to get a replacement under warranty. I am starting to wonder why I even bothered. I had to buy one at full price to demo to a client who would probably buy about 125.

well now that I have vented...
Is there any other offerings for a quality clip like the Seidio? I sure would like to sell a bunch.

Can you tell me your order #, please just PM me.

David Chang
SEidio

[seidioseidio]

Originally Posted by k9Berry1

well, my Seidio broke after only 3 days of use, and now I have to wait 2 weeks to get a replacement under warranty. I am starting to wonder why I even bothered. I had to buy one at full price to demo to a client who would probably buy about 125.

well now that I have vented...
Is there any other offerings for a quality clip like the Seidio? I sure would like to sell a bunch.

Hi Kelvin,

Your replacement will go out today.

David Chang
Seidio

[jcl7510]

At least someone got a customer service response. I had a defective clip out of the box and I had to pay shipping to send it back. I won't go into all the details again but promises have been broken and David Silver doesn't respond to email quickly if at all. He has apparently been out of town but I guess no one fills in for him. Not happy with the customer dis-service.

[seidioseidio]

Originally Posted by jcl7510

At least someone got a customer service response. I had a defective clip out of the box and I had to pay shipping to send it back. I won't go into all the details again but promises have been broken and David Silver doesn't respond to email quickly if at all. He has apparently been out of town but I guess no one fills in for him. Not happy with the customer dis-service.

Have you received your replacement yet ? PLease let me know if you have any question.

David Chang
Seidio

[jcl7510]

I received the wrong replacement. I originally ordered just the clip because that was all that was available. It arrived defective, was told I would receive a new one and to send mine back when I received the replacement. The replacement never showed, so I was told to ship mine back with tracking number and I would be cross shipped another one. I did this at my expense but the replacement was never shipped. Due to my problems David Silver agreed to upgrade me to the skin/holster combo at no charge. I received only a holster. I emailed David and never heard back. I called him today and he said he would check into and get back to me. Still nothing. Yes I have what I paid for but I am out my cost to ship a defective piece back plus waiting nearly a month for a working holster. I don't understand how my replacement could have "slipped through the cracks" twice and not be sent. I'm guessing my latest email to David probably "slipped through the cracks" as well.

If you can do anything to help me out I would appreciate. As I've said before I love the holster and would recommend it to others if it wasn't for the poor customer service so far.

[seidioseidio]

Originally Posted by jcl7510

I received the wrong replacement. I originally ordered just the clip because that was all that was available. It arrived defective, was told I would receive a new one and to send mine back when I received the replacement. The replacement never showed, so I was told to ship mine back with tracking number and I would be cross shipped another one. I did this at my expense but the replacement was never shipped. Due to my problems David Silver agreed to upgrade me to the skin/holster combo at no charge. I received only a holster. I emailed David and never heard back. I called him today and he said he would check into and get back to me. Still nothing. Yes I have what I paid for but I am out my cost to ship a defective piece back plus waiting nearly a month for a working holster. I don't understand how my replacement could have "slipped through the cracks" twice and not be sent. I'm guessing my latest email to David probably "slipped through the cracks" as well.

If you can do anything to help me out I would appreciate. As I've said before I love the holster and would recommend it to others if it wasn't for the poor customer service so far.

What is your order # ? I will take care of it.


David Chang
SEidio

[k9Berry1]

Originally Posted by seidioseidio

Hi Kelvin,

Your replacement will go out today.

David Chang
Seidio

David,
Thank you for your help.

Kevin

[seidioseidio]

Originally Posted by k9Berry1

David,
Thank you for your help.

Kevin

Seidio will provide the best products and backs them with the best possible service. We are trying hard.


David

[balibe]

Originally Posted by seidioseidio

Seidio will provide the best products and backs them with the best possible service. We are trying hard.

David

How long does it take to get an order? I ordered mine on 05/07, was to ship Priority Mail which is 2-3 days delivery. Its been 5 buisness days and still no delivery. All the website says is complete and I have recieved nothing stating this being backordered.

I wish I would have read more of this board on this company before I ordered. I would of looked to other sources with all the issues I've seen posted here.

[seidioseidio]

Originally Posted by balibe

How long does it take to get an order? I ordered mine on 05/07, was to ship Priority Mail which is 2-3 days delivery. Its been 5 buisness days and still no delivery. All the website says is complete and I have recieved nothing stating this being backordered.

I wish I would have read more of this board on this company before I ordered. I would of looked to other sources with all the issues I've seen posted here.

If you can tell me your order #, I will check into it. USPS does not provide the tracking #.

David Chang
Seidio

[jcl7510]

Originally Posted by seidioseidio

What is your order # ? I will take care of it.


David Chang
SEidio

I heard from David Silver. He is supposed to send the combo unit.

For the record people should not be dissuaded (sp?) from ordering from Seidio based on my issues. I'm sure I am in the minority as there have been many positive posts. And again I love the holster I was just frustrated with the problems I was having.

[balibe]

Originally Posted by seidioseidio

If you can tell me your order #, I will check into it. USPS does not provide the tracking #.

David Chang
Seidio

Sent via PM ....

Thanks for your quick response.

[Hobbes64]

Originally Posted by seidioseidio

PLease contact david Silver,our customer service Manager

832-204-1104

We will take care of the problem immediately

David Chang
Seidio

I have to say that although this is a good carry solution I hope that anyone that orders it gets one that will put their 7100i in sleep mode the first time out. Unfortunately I didn't and have not had much luck with the customer service area. I did receive an email to my first inquiry with instructions on how to proceed. But since that time I have received no further instruction. I even sent another email stating this to customer service and other than an email saying they would send the information out again if I still haven't received it I haven't received any response to my reply letting them know that I have not.

[seidioseidio]

Originally Posted by Hobbes64

I have to say that although this is a good carry solution I hope that anyone that orders it gets one that will put their 7100i in sleep mode the first time out. Unfortunately I didn't and have not had much luck with the customer service area. I did receive an email to my first inquiry with instructions on how to proceed. But since that time I have received no further instruction. I even sent another email stating this to customer service and other than an email saying they would send the information out again if I still haven't received it I haven't received any response to my reply letting them know that I have not.

Hi Hobbes,

Please email your order number directly to me and I will make sure you have your RMA number if you haven't received it. I apologize for the long turn around time and will try to find out what happened.

David

[seidioseidio]

Originally Posted by balibe

Sent via PM ....

Thanks for your quick response.

Hi balibe,

Your order was definitely shipped on the 9th of May, but unfortunately, the PO does not issue tracking numbers. If you call them, they will tell you that "Priority Mail" usually takes 2 - 3 days, but can take as long as 2 weeks - they just can't guarantee it. It's what makes America great. Hopefully, you will have it early this week.

David

[lord_jefe]

I just emailed David Silver about mine as well. I love the holster, and have almost no issues, except my magnet is a litlle weak & doesn't put it into sleep every time.

I still love it, and I'd still buy it again. I have faith Seidio will do something for me, and if not, I'll stick in my own magnet.

There are so few vendors catering to our specific needs that I'm willing to work with them. You guys may want to consider that as well before you flame them.

They are trying to make right on a bad situation. I'm sure they didn't order weak magnets on purpose. Mine worked awesome out of the box. It's getting weaker. That's not Seidios fault. That's the magnet manufacturer. Businesses are always at the mercy of their suppliers. They shouldn't be punished because of someone else's fault.

[EricaJ1074]

Originally Posted by GoblueNextel

I saw THIS and it is pretty cool, however they are out until the end of February.

GOBLUE

Cute. I just put this in my favorites folder.