This does seem like a carrier issue. I wouldn't withold paying your bill though. You will eventually only hurt yourself. Give them a call, and explain the situation. When they have resolved it for you, ask them how much of a credit they will give you for service you couldn't use.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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