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Old 04-06-2012, 02:45 PM   #1
RMHBESGUY
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Default Newbie BES Admin

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i am a Lotus guy who just inherited BES Admin duty. I need to get Lotus sametime clients running on a Torch, a Curve, and a Bold ASAP. Any good documentation to recommend? The more basic the better.
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Old 04-06-2012, 11:36 PM   #2
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Default Re: Newbie BES Admin

Moved to appropriate section.
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Old 04-09-2012, 09:53 AM   #3
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Default Re: Newbie BES Admin

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Originally Posted by RMHBESGUY View Post
i am a Lotus guy who just inherited BES Admin duty. I need to get Lotus sametime clients running on a Torch, a Curve, and a Bold ASAP. Any good documentation to recommend? The more basic the better.
First you need to download the Sametime Client.
KB20514-Download and installation of BlackBerry Instant Messaging for IBM Lotus Sametime

Then you have to determine how you want to deploy the client. Check the bottom of the link for directions. My personal favorite is through a software configuration created on the BES and then pushed out to the users.
KB03748-How to create a software configuration to wirelessly deliver third-party applications to a BlackBerry smartphone
I use this method for Sametime for select users. This method was also used by LOTS of us during the original Daylight Savings Time scenario back in 2007.
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Old 04-09-2012, 11:39 AM   #4
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Default Re: Newbie BES Admin

Besides my ignorance, my predecessor left no information. Is there any easy way to determine the name of the servce account?
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Old 04-09-2012, 12:22 PM   #5
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Default Re: Newbie BES Admin

usually it is BESAdmin, and you can log in as administrator and look at BES Services to see what they are logged in as
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