[gerrykeen]

We use Desktop Manager to manually sync contacts off our Exchange Server onto the device as each user needs more than one contact Db (their own from their mailbox plus one of several company contacts folders we have set up as Public Folders) so wireless sync is no use (or does the latest version of BES allow multi folder sync?).

Desktop Manager appears to hate Cached Exchange mode for Outlook so in order for our contacts sync to work, we have to run all our PCs in online / offline mode. This is a real pain as it puts extra load on Exchange Server amongst other things.

Does anyone know if there is a solution to this / a way round this?
Any thoughts, pointers etc most welcome.

thanks

[penguin3107]

BES 5 supports Public Contact Folder sync over the air.

Outlook Cached mode + BlackBerry = Trouble. Avoid it if possible.

[Soapm]

Not to mention, you can't open DM unless you're connected to the internet in exchange mode. No way to teather if you have to.

[traveler20]

Originally Posted by gerrykeen

We use Desktop Manager to manually sync contacts off our Exchange Server onto the device as each user needs more than one contact Db (their own from their mailbox plus one of several company contacts folders we have set up as Public Folders) so wireless sync is no use (or does the latest version of BES allow multi folder sync?).

Desktop Manager appears to hate Cached Exchange mode for Outlook so in order for our contacts sync to work, we have to run all our PCs in online / offline mode. This is a real pain as it puts extra load on Exchange Server amongst other things.

Does anyone know if there is a solution to this / a way round this?
Any thoughts, pointers etc most welcome.

thanks

I might be missing something here, but there’s no issue with cached vs. online modes, except that your client will need more bandwidth to maintain the connection. I’ve found it’s been much easier to use, especially if you’re on a network link with limited bandwidth (unfortunately, I’ve had to work with situations where I needed online (not cached) connections and could not get a good network link.

For the multiple contacts folders, are you adding them in the address book advanced options menu? What issues are you seeing that appear to be made worse by cache mode? For the non-public contact, have your users enabled off-line access within their mailboxes (within the mail setup on the Outlook client)?