BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 06-03-2016, 05:51 AM   #1
buluks
Thumbs Must Hurt
 
Join Date: Jan 2008
Location: Indonesia
Model: Z3
PIN: N/A
Carrier: Indosat
Posts: 193
Smile Delay sync email on BES 12

Please Login to Remove!

hi all,

have any experience about delay sync ? this happen like intermitten case not all day,

i check on form server
a. network utilization is below 80%
b. ping to bbsecure.com , turnb.bbsecure.com is below 50ms.
c. ping to srp.blackberry.com is above 250ms.
d. ping to exchange is below 1ms.

if from device network carrier to swsmanager.bbsecure.com (android/iOS) is above 300ms using thetering modem or thirdparty apps device.

any suggest ?
__________________
------------------------------------
http://2blackberry.blogspot.com
Offline  
Old 06-06-2016, 08:09 AM   #2
freakinvibe
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Default Re: Delay sync email on BES 12

What device and OS version are you using? You list a 9700 BB in the forum, is that your current device?
Offline  
Old 06-09-2016, 11:19 PM   #3
buluks
Thumbs Must Hurt
 
Join Date: Jan 2008
Location: Indonesia
Model: Z3
PIN: N/A
Carrier: Indosat
Posts: 193
Default Re: Delay sync email on BES 12

Hi,

ah sorry, still not update my profile.

personally it never happen to me, but as support team for BES 12, many users complain about delay email..

thanks,
__________________
------------------------------------
http://2blackberry.blogspot.com
Offline  
Old 06-10-2016, 02:49 AM   #4
freakinvibe
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Default Re: Delay sync email on BES 12

All Blackberry OS 10 devices that go through BES 12 are using ActiveSync. So you have to do some ActiveSync troubleshooting on your Exchange server, look at logs etc.

BES does not really touch your email it just tunnels the ActiveSync traffic to your Exchange server.
Offline  
Old 06-12-2016, 10:51 PM   #5
buluks
Thumbs Must Hurt
 
Join Date: Jan 2008
Location: Indonesia
Model: Z3
PIN: N/A
Carrier: Indosat
Posts: 193
Default Re: Delay sync email on BES 12

our users not just only BB 10, and at my BB 10 is working well. we implement BYOD users.

We have native active sync and workspace on same device with different result.
active sync native is more reliable time about send and receive email.

i dont know where we can optimize it, but like my firts post, i check the swsmanager.bbsecure.com and feedback IP is from waterloo canada, there is no option for us position at south east asia to get closer IP.
__________________
------------------------------------
http://2blackberry.blogspot.com
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Delay sync email on BES 12
Thread Thread Starter Forum Replies Last Post
BES Express, how to remove email sync only? mlbade BES Admin Corner 4 05-28-2010 02:57 PM
Want Outlook calendar to sync, but not email mhurst111 BES Admin Corner 4 02-22-2008 10:32 AM
The Hosted BES FAQ - Cheap BES/MDS - Wireless Outlook sync! Mark Rejhon BlackBerry Network 81 03-29-2007 05:29 AM
True Email Sync - BES vs BIS Hunter5117 BlackBerry Network 18 07-30-2006 04:02 PM


Genuine Dell OEM G Series G7 7790 CPU and Graphics Heatsink Assembly XRF05 picture

Genuine Dell OEM G Series G7 7790 CPU and Graphics Heatsink Assembly XRF05

$20.30



OEM Dell latitude E7250 CPU Cooling Fan with Heatsink DP/N 04T1K3 0J3M4Y picture

OEM Dell latitude E7250 CPU Cooling Fan with Heatsink DP/N 04T1K3 0J3M4Y

$13.90



OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5 picture

OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5

$12.11



Genuine OEM Dell 2375 B2375dnf B2375dfw 110V Fuser fixing N41P2 sku 724-BBCI picture

Genuine OEM Dell 2375 B2375dnf B2375dfw 110V Fuser fixing N41P2 sku 724-BBCI

$94.99



OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan NF-A12 picture

OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan NF-A12

$30.60



1PCS NEW FIT FOR OEM Dell AC Adapter Dell Alienware DA330PM190 LA330PM190 330W picture

1PCS NEW FIT FOR OEM Dell AC Adapter Dell Alienware DA330PM190 LA330PM190 330W

$117.97







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.