[dding0919]

1. a BES user forgot his password for his 8700. How can I reset his password from the server console?

2. also if I want to re-deploy a used 8700 and it has password protection set and I don't know the password, how can I login to wipe it?

Thanks.

David

[penguin3107]

1. Right click the user in BlackBerry Manager. Choose 'Set Password and Lock Handheld'

2. Enter an incorrect password 10 times and the device will wipe itself.

I take it that you're new to being a BES admin? If this will be a major job responsibility of yours, you may want to consider getting some formal training, or at the very least you should read the BES administrators documentation.