Using automated directories
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A lot of the companies I deal with have automated phone systems which allow you to search for an extension by using first and/or last names, the problem with having a full keyboard on the 8830 is that you can no longer see which letters correspond to each number like on a standard phone keypad. Is there some type of feature that either has a chart pop up or has the BB convert the letters to the correct number so the phone systems understand? Aside from memorizing the letters on a standard phone pad I cannot find another way to do it.