I'm having about the same problem with my 8700c. I recently ot this one from a family member and other than having the software updated, it's untouched. The speaker phone is loud and clear all the time, the ear piece is great when you're on a call, but the ringer and the alarm clock are both extremely quiet. Most of the time you can't hear it in the next room, and if you have it in your pocket, you might as well forget about hearing it at all.
According to the "about" section, I'm running v4.2.1.96 (platform 2.3.0.79)
Also, is there a way to get this thing to stream video and such like on YouTube?
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