BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 03-05-2007, 12:25 PM   #1
hayabusa
Talking BlackBerry Encyclopedia
 
hayabusa's Avatar
 
Join Date: Aug 2006
Location: Kansas
Model: 9000
Carrier: Cingular
Posts: 251
Angry 8800 will not install Sametime OTA

Please Login to Remove!

I have 4 8800's in my enviroment and they will not allow entripse messenger to be installed on them using OTA. I have not tried to install the application using desktop manager yet. All my other devices have this application install OTA with no issues and every device is in the same IT Policy. Our server is 4.1.2 any ideal on this or is anyone else seeing this.
Offline  
Old 03-05-2007, 12:38 PM   #2
brmcguire
Talking BlackBerry Encyclopedia
 
brmcguire's Avatar
 
Join Date: Apr 2005
Location: Chicago
Model: 8300
Carrier: Cingular
Posts: 206
Default

whats the OTA address? I was looking to install this as well. Though I might see the same issues you have.
__________________
Brian McGuire
.../8700c/Moto Q/700p/700wx/8525/750c/BB Pearl/Blackjack/BB 8800/BB Curve & HTC Vox S710 >>iPhone
Offline  
Old 03-05-2007, 12:46 PM   #3
hayabusa
Talking BlackBerry Encyclopedia
 
hayabusa's Avatar
 
Join Date: Aug 2006
Location: Kansas
Model: 9000
Carrier: Cingular
Posts: 251
Cool

by OTA I mean "Over The Air" I am pushing samtime from my bes server to my users and these devices are the only ones that are not installing this application
Offline  
Old 03-05-2007, 02:43 PM   #4
fatman
Knows Where the Search Button Is
 
Join Date: Dec 2006
Location: Midwest USA
Model: 8800c
Carrier: Cingular
Posts: 21
Default

what version of ST are you trying to push?
Offline  
Old 03-05-2007, 02:47 PM   #5
brmcguire
Talking BlackBerry Encyclopedia
 
brmcguire's Avatar
 
Join Date: Apr 2005
Location: Chicago
Model: 8300
Carrier: Cingular
Posts: 206
Default

Quote:
Originally Posted by hayabusa
by OTA I mean "Over The Air" I am pushing samtime from my bes server to my users and these devices are the only ones that are not installing this application
I know what OTA means. I was asking what is the OTA address so I can download it as well. It sounds like you are hosting the BES/ST OTA.
__________________
Brian McGuire
.../8700c/Moto Q/700p/700wx/8525/750c/BB Pearl/Blackjack/BB 8800/BB Curve & HTC Vox S710 >>iPhone
Offline  
Old 03-05-2007, 02:55 PM   #6
hayabusa
Talking BlackBerry Encyclopedia
 
hayabusa's Avatar
 
Join Date: Aug 2006
Location: Kansas
Model: 9000
Carrier: Cingular
Posts: 251
Default

its 1.1.21
Offline  
Old 03-06-2007, 09:32 PM   #7
MSATech
New Member
 
Join Date: Feb 2007
Model: 8800
Carrier: Cingular
Posts: 13
Default

From what we have found, at least till they update the ST for BB app, is to do an install from the Desktop Manager using the latest version of Desktop Manager downloaded from Blackberry.

I think this is the same for all the 4.2 OS devices, but definitely on the 8800.

Hope that Helps,


Offline  
Old 03-08-2007, 04:45 AM   #8
jafleming
New Member
 
Join Date: Feb 2007
Location: Taunton, UK
Model: 8310
Carrier: O2 UK
Posts: 13
Default

I've got a problem where it is taking days to install on some BB8800s... It got to 3 devices within 4 hours, and for the rest it just says "install required" and no amount of device reboots will fix it..

It happily deploys to 7290's, 8100's and 8700's! Anyone else come across this?
Offline  
Old 05-04-2007, 12:44 PM   #9
pkooistra
New Member
 
Join Date: Apr 2005
Model: 8800
Carrier: Cingular
Posts: 1
Default

We recently added 4 8800's and we have experienced the same issue of ST not showing up on the devices even thought he user has the proper Software Configuration assigned to them on the BES. It even indicates OK for the configuration status for these users on the BES. We have not yet attempted to install from the desktop software since we have the application loader removed as part of our policy.
Offline  
Old 05-04-2007, 03:31 PM   #10
jviola_simi
Knows Where the Search Button Is
 
Join Date: Mar 2007
Location: Southern California
Model: 8900
Carrier: T-Mobile
Posts: 48
Default

I had a similar issue with one 8700 a couple of months ago. The user was on verizon and it turned out to be a provisioning problem on their end. Once we were able to get to the top of the technical food chain in support, they were able to allow the software to get installed.

Sounds like I better wait until you guys figure this out before I run out and get the 8800!

Domino 6.5.4 fp3
BES 4.1.3.16/Sametime 4.1.3.15
Sametime 6.5
Offline  
Old 05-05-2007, 11:52 AM   #11
Jagga
CrackBerry Addict
 
Jagga's Avatar
 
Join Date: Oct 2004
Location: Toronto
Model: Z10
Carrier: Lord Rogers - 107
Posts: 862
Default OTA Sametime Install

Installing is the least of your worries.

Many ppl are having issues over at IBM regarding contact lists being updated as per mobile location, etc.

Shouldn't this be moved over to the BES Admin Corner, since this is directly related to the BES installation, IT Policy etc of an app?

Also do you have the MDS Studio installed? (sorry just brainstorming, I've got limited information)
__________________
Senior help desk administrator (rim_db_admin_sr_helpdesk)
Serious Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

BS616LV1010EIP-70 BS616LV1010E1P-70 BSI New Original Memory IC
$6.0
BS616LV1010EIP-70 BS616LV1010E1P-70 BSI New Original Memory IC pictureBS62LV4006SC-70 BS62LV40065C-100 SOP32 BSI New Original Memory IC
$7.5
BS62LV4006SC-70 BS62LV40065C-100 SOP32 BSI New Original Memory IC pictureBS62LV4006SIP70 BS62LV4006SCP70 SOP-32 BSI New Original Memory IC
$7.5
BS62LV4006SIP70 BS62LV4006SCP70 SOP-32 BSI New Original Memory IC pictureSony ICD-BX700 Digital Voice Recorder 1GB Memory 280 Hours
$6.4
Sony ICD-BX700 Digital Voice Recorder 1GB Memory 280 Hours picture3W MP3 Decoder Board Time Display 3.7-5V Power Off Memory Support U-Disk TF Card
$5.8
3W MP3 Decoder Board Time Display 3.7-5V Power Off Memory Support U-Disk TF Card picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.