hey there. yea i don't know what customer service is talking about. you can set up any filter to either forward or not forward by the criteria that you create. if i were you, i would erase the emails accounts and add them back on. i've only had tmobile for 4 days now, but i'm a heavy email user and i have run into a few problems which i fixed simply by erasing and re-adding the email accounts back on. i tried tweaking settings but sometimes it just doesn't go through properly. i'd start off with a clean slate. it might be helpful to write down which filters you have for which account, just to make it less confusing when you go to re-add each account.
hope this helps!
-Josh
Quote:
Originally Posted by proussak
My TMO email filters seem to have stopped working. For the last year, since I got the 8700, I've had filters set on the TMO website so that emails to my POP3 email account from specified senders are forwarded to the handheld and everything else (junk etc.) is not. Since last Friday, however, all emails are being forwarded, regardless of the filters.
When I called TMO, and spoke to a supervisor because the first person I reached didn't even understand the question, I was told that what I described as having been in place for a year was "impossible", that TMO filters only allowed me to specify which emails would NOT be sent to the handheld - this despite clear options in the sites for the filters that allow the option to be set either way. And the filters on TMO for my wife's email are still fine, with only specified emails being sent to the handheld.
Am I going nuts? Or did I just take a trip down the rabbit hole into Wonderland? I've tried resetting options for the filters and then going back to the way I want them, but no help. Should I just set the email account up again on the TMO site and reinstall the filters? Thanks.
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PLEASE HELP! Email filters on TMO
